PURPOSE:The Program Manager will lead the in-country implementation of the Financial Crime Risk Mitigation Programme (FCRMP) and other FCC related projects as required by the local franchise. The role will coordinate local project resources across businesses and functions, manage the day to day tracking and reporting of progress, including gathering inputs from all in-country project streams in line with Group requirements. The manager will drive the Programme in-country, and, working with Group programme resources, support the CEO and CMG (and RMG) members in resolving issues and removing obstacles. The Program manager will enforce standards over reporting, tracking and communications; including day to day management of a SharePoint site, mailbox, programme documents and an integrated country plan. The Program Manager will manage all liaison with the Group FCRMP and internal or external monitors.
The role will specifically comprise:• Development and execution of an integrated country plan that includes each of the in-scope change initiatives• Establishment of an in-country working group, ensuring accountabilities are clear• Management and reporting of progress against the plan• Identification and tracking of risks, issues and dependencies• Status reporting to the Country Financial Crime Risk Committee (CFCRC)• Working with Group teams to resolve problems and to ensure country plans remain current, on-track and aligned to Group plans• Status reporting to Group teams (e.g. to the FCRMP core team).• Assist in the process of measuring benefits
RESPONSIBILITIES:
Overall Responsibilities• Ensure accurate interpretation of Group FCRMP requirements in-country.• Ensure accurate interpretation of FCC related remedial activity from external sources (SRP, GIA, local Regulator etc.).• Own and maintain an integrated plan thru mid-2017 of all in-country actions and impacts arising from FCRMP, GRA, SRP CRRs, Hornbeam, GIA and CMR actions and any other regulatory-driven initiatives• Coordinate local and Group resources to resolve problems and remove obstacles to delivery.• Define and assist in procuring the necessary local resources to deliver the Programme locally.• Maintain accurate and up to date programme communications.• Maintain accurate and up to date programme Reporting Calendar and Stakeholder Grid/Distribution Lists and ensure stakeholders are given due notice of all reporting timelines and deliverables;• Maintain up to date and accurate programme reporting documentation;• Maintain an up to date reporting pack for ad hoc reporting/presentation needs;• Coordination of the completion of regular project/stream reporting and compilation of such reports for programme use, on time and to the standard expected – challenging inputs as required; • Develop and maintain a programme management plan and ensure that standards are followed across the all projects/streams;• Maintain an up to date and complete SharePoint Programme Library and ensure the basic structure and fields within the site meet the evolving scope of the Programme and remain accurately reflective of current structure;• Monitor any project and stream sub-sites to ensure content is up to date and work with project managers/PMO leads to support this as required;• Lead a PMO team to support the delivery of the programme in-country• Liaise with Group FCRMP, including all relevant workstream leads KnowledgeDevelopment and Information Management• Establish the metrics to measure successful transition of initiatives into BAU.Stakeholders Relations• Support regional regulatory interaction, particularly in relation to remediation requirements within the FCC function or expected by regulators• Work with the Country CEO to identify the risks from change programmes and steps to mitigate them• Agree with the Country CEO the release of key skilled resources to support programmes• Work with the Country CEO to make project related work a career accelerator within FCC• Work with the respective Accountable Executives for key change and remediation programmes across country/regionCOMPETENCIES:The post holder will possess proven project management expertise in an area which has involved significant business and technology change, proven organisational and team work skills and be comfortable working in a dynamic project/programme environment and the ability to deliver under pressure. The post holder will be flexible and demonstrate strong written and verbal communication skills, and general knowledge of the purpose of the FCRMP and a keenness to build on that knowledge
Technical Competencies
Category Competency Proficiency Level
Change Management Develop Change Management strategies that clarify change scope and priorities to support the Bank’s vision/strategic priorities Advanced
Evaluate Change efforts by implementing Change Impact Analysis and/or Change Readiness Assessment Advanced
Define clear change plans that outline the key activities, timeline, stakeholders, milestones and deliverables Advanced
Track progress of change project implementation to anticipate any potential risks and recommend mitigating actions to relevant stakeholders Advanced
Measure outcomes on Change initiatives to evaluate benefits realisation Advanced
Communication Develop Communication Strategy to plan messages to the relevant stakeholders through specific communication channels Advanced
Define clear communication plans that outline the key communication stakeholders, activities, channels and frequencies Advanced
Change Advisory and Leadership Alignment Provide subject matter expertise on Change Management to the Business and /or project teams Advanced
Ensure leadership alignment on change strategy and implementation Advanced
Training Implement training needs assessment to address capability gaps Advanced
Develop training strategy to support capability gaps Advanced
Define clear training plans that outline the key training activities, curriculum, timeline, stakeholders, milestones and deliverables Advanced
Change Management Methodology Continually enhance the Change Management Methodology and capabilities to support the implementation of Change Project/ Programs Advanced
Project Management Develop project business case to get funding and approval requests Advanced
Conduct project stakeholder analysis and identify the needs of relevant stakeholders to get buy in Advanced
Define clear plans that outline the key activities, timeline, stakeholders, milestones and deliverables Advanced
Identify and assess project interdependencies (dependency type, profile, specifications and timelines) to determine the critical path and control standards (owning and resolving conflicts) Advanced
Define and execute quality compliance standards on project delivery (including defining the role of steering committee, implementing a detailed decision making matrix, issue escalation process and ensuring quality audits) Advanced
Track and measure performance of the project against the plan (in terms of key activities, timeline, stakeholders, milestones and deliverables) to develop regular status reports Advanced
Identify and resolve project plan execution (budget, work activities, timeline) risks Advanced
Deliver all required key activities, get final acceptance and hand-over (if applicable) to close the project Advanced
Portfolio/ program Management Analyse, prioritise projects and identify interdependencies to develop portfolio Advanced
Evaluate portfolio progress and anticipate potential risks from projects (including interdependencies and alignment risks) Advanced
Measure outcomes to evaluate post-implementation benefits realisation Advanced
Project Method Renewal Build and implement a consistent methodology for use in managing and controlling project execution Intermediate
Qualifications and SkillsIn compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Interested and suitably qualified candidates should visit Standard Chartered’s Career Page
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