The role:
Flutterwave is looking to fill a Senior Product Manager, Payouts role to join our Payments Product team to manage Payouts (funds transfer) functionality – including ideation, design, development, testing, analysis, promotion and support. The Senior Product Manager, Payouts will be responsible for managing transfers capabilities for merchants on our Flutterwave for Business (B2B) platform. Our mission is to deliver best-in-class, simplified transfers experience for our customers across borders within and outside of Africa, and market leading payment alternatives
Our merchants use this platform to pay suppliers, salaries, remittances, among others. You will be responsible for driving the geographic coverage and develop innovative solutions to fulfill growing consumer needs
Responsibilities include but are not limited to:
Drive product strategy and vision, and assume overall responsibility for the success of your product
Determine customers’ needs by carrying out market research and developing an understanding of competitive products in our key markets
Own product roadmap and manage timelines for new implementations
Create enthusiasm for the product vision internally and with key stakeholders
Demonstrate new ideas and features to stakeholders for growth
Own and oversee product development with cross-team coordination between product, engineering, QA, expansion and external partners, wherever necessary
Analyse data related to recent product launches to draw insights and improve
Support the development and communication of product materials
Collect, analyse and respond to user feedback about product
Support planning and implementation of product marketing campaigns
Facilitate regular meetings with all stakeholders, including support, risk, compliance, marketing, finance and senior management to discuss new initiatives
Preparation of product reports/ release notes for stakeholder consumption
Attend conferences and events related to product
Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.
Required competency and skillset to be a Waver:
Minimum 7 years of proven and progressive work experience in remittance services, payments
Experience with customer facing API-driven products and service offerings
In-depth understanding of industry, customers, product management cycle and competitor environment
Advocacy of customer experience in building products with lasting impact
Experience in data driven decision making
Excellent commercial, negotiation and communication skills
Excellent presentation and facilitation skills
Excellent leadership/supervisory and people management skills
Key Performance Indicators
Adoption metrics, number of users (both API and SMBs) etc
Velocity metrics e.g. volume and value of transactions over months
Performance metrics such as success and failure rates of transfers
Accuracy and timeliness of reports – business as well as product development
Response time to customer complaints and enquiries across all channels
Highlights of failure and success rates
Apply via :
flutterwavego.bamboohr.com