Job Purpose
This function is expected to act as the representative for technical and functional requirements in the area in the area of Access Agnostic Packet Core (AAPCN) solutions to support both Mobile and Enterprise services. The role will define the optimal topology of the AAPCN network to meet a premium service level agreements and industry architecture for next generation EPC and its environment; This role provides Level-1 support to the function with hands-on knowledge and experience on the nodes and ensures FTR configurations.
Key Accountabilities
PS Core, Operations to ensure Uninterrupted voice and data service delivery
Perform day to day operations and management, fix alarms and resolve incidents, prepare daily health check status and report to the team lead
Perform Change Management, performance and optimization through O&M and Performance Management processes
Ensure all Faults, Trouble Tickets Incidents are recorded and addressed within SLAs. Documentation of all such events are prepared with RFO, RCA and RCF. Weekly and monthly report of such incidents are prepared to do analytic study on them by the team lead and reduce incidents
Implement all BISP related tasks and perform duties within BISP framework.
Perform NOC integration for alarm reporting and escalation.
Execute patches and support update/upgrade process
Perform ATP, UAT on services and nodes
Support TSG team in resolving customer complaints
Update Documentation.
Update Solution document, HLD, DLD, LLD along with Network Diagram
Keep document management updated
Capacity optimization availability and performance management
Perform adequate day to day capacity optimization, of all nodes, interfaces MPC/EPC and AAPCN related Nodes – in accordance with network growth and projections.
Continuously being the loop of the network traffic, licenses, trends and various parameters to ensure the Network elements are operating as expected. Where required, take corrective action with input from TL and Group Planning team
Support in Expansion and Evolution of Core Network
Understand the business requirements and impact on the IP backbone and data network infrastructure.
Support expansion of nodes well in advance.
Support evolution of AAPCN to best industry practices.
Employee Engagement
Maintain high Team Harmony and Engagement at all times with both internal and external teams and stakeholders.
Vendor/Partner Engagement
Ensure that the Vendor Customer Support and supplier vendors are engaged at all times to deliver high quality output expected first time right.
Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills
Bachelor/Masters of Telecommunication/Electronic Engineering degree/Computer Science
Detailed working Telecommunications Knowledge
Analytical and Presentation skills
Detailed understanding of IP/MPLS and its role in the Telecommunications industry.
A basic understanding of 3GPP /ITU-T and ETSI standards is required.
Relevant Experience
Minimum of 2 – 5 years hands – on working experience in large Mobile Network Operator with the MPC or EPC domains.
Multivendor experience – Including experience with Charging nodes interaction in data networks.
Good understanding of the commercial deployment of EPC/LTE, which could includes hands-on operations, test and/or deployment. Understanding of the evolution of 3G networks moving towards 4G.
Detailed understanding of IP technology
Tracing and analysis acumen and experience on end to end E2E service flow.
Experience on Sy, ESy, Pre-Sy, PCRF interactions with Charging System
Experience of deployment of key network systems through the delivery life cycle from initial design to full operational handover
Experience in measuring and analyzing network KPI ‘key performance indicators’
Other requirements
Personal Integrity and good interpersonal relationship
Highly organized and good at implementation
Self-motivational skills
Good analytical and problem solving skills.
Good practical skills in troubleshooting and fault resolution for supporting operations teams as an escalation point
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