Job Purpose
The purpose of a Senior Manager, Fiber Network Operations is to ensure the efficient, reliable, and scalable operation of the company’s fibre network infrastructure.
This role is critical in achieving high-performance network services that meet the needs of the organization and its customers.
The key purpose of this position shall include but not limited to the following:
Ensure Network Reliability and Performance
Strategic Planning and Implementation
Operational Efficiency
Leadership and Team Development
Stakeholder Engagement and Communication
Customer Satisfaction
Innovation and Adaptation
Compliance and Security
Financial Management
Risk Management
Key Roles:
Strategic Leadership
Develop and implement the strategic vision for fiber network operations.
Align network operations goals with the company’s overall objectives.
Operational Management
Oversee day-to-day operations of the fiber network infrastructure.
Ensure the network’s high availability, reliability, and performance.
Team Leadership
Lead and mentor a team of network engineers, technicians, and support staff.
Foster a culture of continuous improvement and professional development.
Project Management
Manage large-scale fiber network projects, from planning to execution.
Ensure projects are completed on time, within scope, and budget.
Stakeholder Engagement
Act as the primary point of contact for stakeholders regarding network operations.
Communicate network performance and updates to senior management and other departments.
Responsibilities:
Network Planning and Design
Develop comprehensive plans for network expansion and upgrades.
Evaluate and select appropriate technologies and vendors.
Maintenance and Support
Establish and enforce maintenance schedules and procedures.
Ensure timely resolution of network issues and minimize downtime.
Performance Monitoring and Optimization
Implement and maintain network monitoring tools.
Analyze network performance data to identify and resolve bottlenecks.
Compliance and Security
Ensure network operations comply with industry regulations and standards.
Implement robust security measures to protect the network from threats.
Budget Management
Prepare and manage the operations budget.
Optimize operational costs without compromising on service quality.
Innovation and Improvement
Stay updated with the latest developments in fibre network technology.
Drive continuous improvement initiatives to enhance network performance.
Risk Management
Identify potential risks to the network and develop mitigation strategies.
Ensure disaster recovery plans are in place and tested regularly.
Vendor and Contract Management:
Manage relationships with third-party service providers and vendors.
Negotiate contracts and ensure service level agreements are met.
Job-Specific Competencies
Functional:
Technical Competencies
Fiber Network Design and Architecture
Network Operations Management
Project Management
Vendor and Contract Management
Analytical Competencies: Problem-Solving; Data Analysis and Reporting
Leadership Competencies: Team Leadership and Development; Strategic Planning
Communication Competencies: Stakeholder Management; Customer Focus
Technical Acumen: Industry Knowledge; Technology Proficiency
Financial Competencies: Budget Management; Cost-Benefit Analysis
Behavioural
Collaboration; Teamwork & Resilience
Qualifications & Experience Required
Bachelor’s Degree, preferably in Electrical & Electronics Engineering, Telecommunications Engineering, or any other related discipline.
Advanced degree in any of the above Engineering fields and/ or relevant professional certifications, e.g. Network Operation Management, Fiber Certifications will be an added advantage.
8+10 years’ relevant experience, including most recent 5 years in telecoms Fiber network operations and maintenance.
Understanding of transmission networks (SDH/DWDM/OTN), IP/MPLS and other IP based network technologies and solutions will be an advantage.
Demonstrable proficiency in MS Office tools including Visio, Excel, PowerPoint, and Word.
Additional Information
Organizational Competencies
Customer Focus – People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
Innovation – People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
Integrity – People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
Be Bold – People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.
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