Job Purpose
The Senior Manager, Network Assurance – PPM plays a pivotal role in managing all routine maintenance and O&M activities of the regional operations departments. This management position overseas the vendor technical interventions, SLA administration, O&M process compliance and contract delivery. In addition, the role provides strategic support to the Senior Manager, Network Assurance on all regulatory and customer SLA matters.
Key Responsibilities
Manage all Planned Preventive Maintenance end to end.
Develop and continuously deliver vendor governance and SLA administration strategies.
Drive daily O&M process compliance.
Identify gaps and implement all SLA penalties.
Minimize business exposure to regulatory issues that may occur due to O&M activities and prompt resolution of all regulatory escalations.
Provide end to end customer support on post integration/RFI issues.
Network tools and database management for vendors.
Oversee the administration and requisition of spare parts for Inhouse Portfolio
Build and maintain strong relationships with vendors to facilitate smooth operations.
Collaborate with internal and external stakeholders to drive performance.
Perform other tasks and duties as assigned by the Regional Director, Operations
Qualifications
Job-Specific Competencies
Functional
Strong technical field operations experience in a Telecoms company
Stakeholder Management
Project Management
SLA Fulfilment
Strong Communication Skills
Network Tools Administration/Management
Data Analysis
SLA Administration
Problem Solving
Behavioural
Leading & Influencing
Collaboration & Teamwork
Decision Making
Qualifications & Experience Required
Bachelor’s degree in Telecommunications Engineering or any related discipline.
5-8 years related experience in telecoms Field Operation and stakeholder management.
Organizational Competencies
Customer Focus – People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
Innovation – People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
Integrity – People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
Be Bold – People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.
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jobs.smartrecruiters.com
