Key Responsibilities:
Patient Assistance: Provide assistance to patients and their families regarding hospital procedures, services, and resources, helping them navigate through hospital departments efficiently.
Patient Communication: Serve as a liaison between patients and hospital staff, addressing any concerns, questions, or requests from patients.
Information Provision: Offer clear, accurate information about hospital services, healthcare procedures, medical appointments, discharge processes, and insurance-related queries.
Complaint Handling: Address patient complaints, concerns, or dissatisfaction in a timely and empathetic manner, ensuring the issues are resolved or directed to appropriate staff for resolution.
Coordination with Departments: Work closely with other hospital departments (nursing, administration, billing, etc.) to ensure patient needs are met and information is shared appropriately.
Patient Advocacy: Advocate for the needs and preferences of patients, ensuring their voices are heard and their rights are respected.
Documentation and Reporting: Maintain accurate records of patient interactions, complaints, and feedback. Prepare reports on patient concerns and satisfaction for continuous improvement efforts.
Support for Vulnerable Patients: Provide extra assistance to elderly, disabled, or non-English-speaking patients by arranging necessary accommodations, interpreters, or support services.
Education: Educate patients and families on hospital policies, procedures, and health-related topics as needed.
Service Improvement: Participate in quality improvement initiatives aimed at enhancing patient satisfaction and service delivery.
Qualifications:
Education: Bachelor’s degree/HND in healthcare administration, customer service, or a related field is preferred.
Experience: Prior experience in a healthcare or customer service role is an advantage, particularly in patient-facing environments
Skills:
Excellent communication and interpersonal skills.
Strong problem-solving abilities and conflict resolution skills.
Ability to handle sensitive situations with tact and empathy.
Proficient in using computers and hospital information systems.
Ability to work in a fast-paced environment.
Multilingual skills (if relevant to the hospital’s patient demographic) are an asset.
Send your application to hrteam@reddingtonhospital.com
Apply via :
hrteam@reddingtonhospital.com
