Reporting directly to the Head of Business & Support Control, this position holds a pivotal role in overseeing and coordinating critical business and operational functions. The incumbent will be responsible for ensuring alignment between business strategies and support systems while maintaining robust control mechanisms. This role demands strong leadership capabilities, meticulous attention to detail, and the ability to drive efficiency across cross-functional teams.
The role aims to achieve [specific goal or mission of the job] by executing [key responsibilities] while ensuring adherence to [relevant standards or policies]. Candidates must possess [required experience, skills, or credentials], with expertise in [specific areas] and a proven ability to [relevant competencies]. Responsibilities include [detailed tasks], such as [specific examples], alongside [additional duties], like [other tasks]. Collaboration with [teams or departments] is essential to [stated objectives].
The Settlement & Financial Institutions Control Officer ensures independent oversight and assurance for settlement operations, dispute management, financial institutions operations, and associated transaction processing activities.
This position is responsible for maintaining the precision, reliability, and adherence to regulations in transaction processing, settlement reporting, dispute resolution, and onboarding operations for both banking and non-banking financial institutions, while concurrently reducing operational, financial, and regulatory risks.
Oversee the management of daily operations to ensure seamless workflow and adherence to established protocols; develop and implement strategic plans to enhance productivity and efficiency within the team; collaborate with cross-functional departments to align objectives and drive organizational growth; monitor performance metrics and provide data-driven recommendations for continuous improvement; conduct regular evaluations to assess team competencies and identify training needs; maintain compliance with industry regulations and internal policies; foster a culture of accountability, innovation, and teamwork among staff members; serve as a primary liaison between senior management and operational teams to facilitate clear communication and decision-making.
Oversee and evaluate settlement, reconciliation, and transaction processing operations across both domestic and international payment networks.
Oversee control mechanisms for dispute and chargeback management procedures spanning various card networks and payment systems.
Examine transaction files, settlement reports, and operational extracts to confirm they are both complete and accurate.
Monitor settlement exceptions, unresolved items, and financial exposures to ensure prompt escalation and resolution.
Ensure adherence to internal controls, regulatory mandates, scheme guidelines, and established operational procedures.
Conduct comprehensive assessments of onboarding and operational procedures within financial institutions and other regulated organizations to verify compliance with authorization standards and documentation requirements.
Perform comprehensive control reviews spanning transaction processing, switching, transfer, PSA, and other fintech-related operations.
Evaluate existing operational workflows to identify opportunities for enhancement, then propose strategic improvements aimed at reinforcing controls and increasing overall operational efficiency.
Work collaboratively with Operations, Technology, Product, and Business teams to guarantee secure and compliant service delivery.
Facilitate audit processes, regulatory evaluations, and compliance documentation to ensure adherence to established standards and requirements.
Compile recurring control, governance, and exception reports for review by management on a periodic basis.
As a candidate for this position, you must meet the following prerequisites: a minimum of five years of hands-on experience in a related field, proficiency in [specific software/tools], and the ability to demonstrate strong analytical and problem-solving skills. Additionally, you should possess excellent verbal and written communication abilities, along with a proven track record of delivering high-quality work under tight deadlines. A bachelor’s degree in [relevant field] or an equivalent combination of education and experience is required, and any relevant certifications will be considered advantageous.
A Bachelor’s Degree in Finance, Business Administration, or a related field is required.
A professional certification is required or optional, with ACA, ARCA, or an equivalent qualification being acceptable.
A master’s degree, along with professional certifications such as CISA, CPA, CIA, or their equivalents, is highly advantageous for this role.
Seeking candidates with at least four years of hands-on experience in internal control, audit, settlement operations, dispute management, or financial operations’ compliance. Prior exposure to the fintech, financial services, or banking industry is highly advantageous. A solid understanding of Nigerian corporate governance codes and Central Bank of Nigeria (CBN) regulations is essential.
Proficiency in relevant technical or functional competencies is required for this role. A strong foundation in industry-specific tools, methodologies, or frameworks is essential. Candidates must demonstrate exceptional analytical, problem-solving, or communication abilities to excel in this position. Prior experience in a related field is often a prerequisite, along with the capacity to adapt to evolving challenges and priorities. The ideal candidate will exhibit a proactive approach to learning and collaboration, ensuring alignment with organizational goals.
The settlement and reconciliation processes involve meticulously verifying financial transactions to ensure accuracy and compliance with established regulations. This role demands a keen attention to detail, proficiency with accounting software, and the ability to resolve discrepancies efficiently. Responsibilities include reconciling accounts, investigating variances, and maintaining precise records to support audit trails and financial reporting. Strong analytical skills and a commitment to maintaining high standards of accuracy are essential for success in this position.
Dispute and chargeback management involves addressing and resolving customer complaints regarding transactions, as well as handling disputes initiated by banks or financial institutions. This role requires thorough investigation of transaction details, effective communication with customers, merchants, and financial partners, and meticulous documentation of all steps taken to resolve disputes. Key responsibilities include analyzing transaction data, identifying the root cause of disputes, and implementing measures to prevent future occurrences. Proficiency in dispute resolution processes, attention to detail, and strong problem-solving skills are essential for success in this position. Additionally, familiarity with payment systems, chargeback rules, and regulatory compliance is crucial to ensure accurate and timely resolution of disputes.
The role involves overseeing internal control systems and managing organizational risks to ensure compliance with policies, regulations, and operational standards. Key responsibilities include identifying potential risks, developing mitigation strategies, and implementing effective internal controls to safeguard assets, maintain data integrity, and support decision-making processes. Candidates must possess strong analytical skills, attention to detail, and experience in risk assessment frameworks, along with proficiency in relevant tools and methodologies to enhance operational efficiency and mitigate financial or operational vulnerabilities.
Financial operations and transaction monitoring involves overseeing and managing financial processes, ensuring accuracy, compliance, and efficiency in all monetary transactions. This role requires meticulous attention to detail, strong analytical skills, and proficiency with financial software and systems. Responsibilities include reconciling accounts, tracking discrepancies, verifying transaction validity, and generating reports to support decision-making. Additionally, the position demands adherence to regulatory standards, risk assessment, and implementing measures to mitigate financial discrepancies. Effective communication and collaboration with stakeholders are essential to maintain transparency and operational integrity.
Regulatory compliance and governance roles encompass ensuring adherence to applicable laws, regulations, and internal policies while establishing robust frameworks to mitigate risks and uphold organizational integrity. Professionals in this field are responsible for monitoring changes in regulatory requirements, assessing their impact on business operations, and implementing necessary adjustments to maintain compliance. They also collaborate with cross-functional teams to develop and enforce governance policies, conduct audits to identify deficiencies, and provide guidance to leadership on best practices for regulatory adherence. Additionally, these individuals play a pivotal role in fostering a culture of ethical behavior and accountability within the organization.
Proficient in utilizing advanced data analysis and reporting tools, including Power BI, SQL, ACL, and IDEA, to extract meaningful insights and generate comprehensive reports.
Demonstrates exceptional proficiency in analytical reasoning and adept problem-solving capabilities.
Individuals must demonstrate meticulous attention to detail and a strong commitment to precision.
Proven ability to communicate clearly and collaborate effectively with stakeholders at all levels is essential. Requires strong interpersonal skills to build and maintain productive relationships, ensuring alignment on objectives and expectations. Must demonstrate expertise in managing diverse stakeholder needs while fostering transparency and trust throughout the engagement process.
Maintains the highest standards of ethical conduct and professional behavior in all aspects of the role. Demonstrates unwavering honesty, accountability, and respect in interactions with colleagues, clients, and stakeholders. Upholds organizational values and adheres to company policies while fostering a culture of integrity and trust. Consistently acts with transparency and reliability to ensure credibility in all professional engagements.
Demonstrates resilience and adaptability when operating in high-pressure, fast-paced settings.
To apply for this position, please submit your application through the designated method outlined. Ensure all required documents and information are included to facilitate the review process. Kindly adhere to the specified application procedure to ensure your submission is processed efficiently and considered for further evaluation.
Use the link(s) below to apply on company website.
Qualifications
BA/BSc/HND , MBA/MSc/MA , Professional Certificate
Experience Required
4 years
