Job Objective
Provide field support, resolve incidents and assigned problems, install, maintain and manage network equipment.
Key Duties & Responsibilities
1st and 2nd Level 24/7 field support, escalation / on-call
Proactive monitoring of equipment & facilities
Network installation, testing and commissioning, bringing into service and integration
Cross connects and jumping
Maintain records, inventory and spares
Receive equipment, bench test, storage and RMA return handling
Incident and problem resolution as directed by Operations
Provide Operations cover during an Emergency / Disaster Recovery event
Assist other departments and lead and report on projects as requested
Adhere to all company policies and procedures
Mentorship & training of regional field team on technical competency
Minimum Qualifications
Bachelor’s degree (or equivalent work experience) in a technical field
Technical certifications CCNA or JNCIA (desirable) or equivalent
Experience & Skills
Requires a minimum of 3 years of technical experience in the telecom industry, with at least 1 year in second-level technical support or equivalent
Knowledge and experience including Fibre, OTN, DWDM / ROADM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP)
Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks, Ciena, Infinera etc.
Experience working with AC and DC power as well as PSU units
Ability to share knowledge and coach other team members
Effective written and verbal communication skills
Excellent communication and soft skills, including the ability to listen to summarise and concisely share key information with clients
Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
Attributes
Client focused, relationship builder
Integrity, honesty with high ethical standards
Boundless, passionate and flexible
Personal excellence, accuracy and attention to detail
Collaborative, achieve results through teamwork and partnerships
Strong analytical skills and ability to collate and interpret data from various sources
Good English language communicator with a natural aptitude for dealing with people
Excellent network diagnostic and problem-solving skills
Apply via :
wiocc.net