Senior Engineer, Performance Manager, BSS HLS Operation

Job Summary Responsible for monitoring and reporting network performance of all nodes in the areas of Radio, Transmission, Core, VAS, IP, Roaming, international POI and Service Assurance. Principal Functions Monitor and report the network Performance of all Nodes in EMTS network i.e. Radio, Core, VAS, IP, Roaming, International POI
Analyse and report service assurance test reports on a weekly basis
Coordinate all stakeholders to resolve issues from service assurance tests.
Review formulas for 2G, 3G, 4G on the network and update on the tools where necessary
Manage all IP performance monitoring and reporting including Google Cache and CACTI
Responsible for implementing dashboards and automating all reports on the Pentaho and other monitoring tools
Support Drive Test Engineers on the field based on their testing requirement
Prepare and ensure quality of service reports are properly documented for management use and decision making purposes
Monitor and apply standards created/maintained by external bodies, and integrate within internal quality management systems
Prepare periodic reports and submit NCC, Etisalat Group, Executive Management and external party related performance requests
Generate and circulate daily, weekly ,monthly, quarterly and yearly network reports
Ensure that KPI values in HP Pentaho is consistent with the Vendor Performance tools
Ensure all monthly performance reports are submitted on time with accuracy
Prepare and submit ad hoc reports on performance within the stipulated time frame
Perform other tasks as assigned by Head Network Performance and Service Assurance
Educational Requirements
First degree in Engineering or a related field
Experience, Skills & Competencies
Three (3) to five (5) years work experience
Network Operations
Telecommunications & Mobile Network Standards & Specifications
Personal Effectiveness
Problem Solving
Passion for Excellence
Integrity
Empowering people
Growing people
Team work
Customer Focus
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