Job Summary Monitor, Analyze and operate the 2G and 3G Network KPI performances. Voice and Data Quality of Experience Systems and tools on Etisalat Nigeria Network to enhance subscriber’s network experience.Principal Functions
Monitor and ensure 2G & 3G data KPI and traffic are in downward trend and report.
Study and propose ways to improve QoE and QoS for EMTS 2G and 3G voice and data subscribers in light of QoS indicators and QoE tools output
Monitor the behavior of key 2G and 3G services (Data, voice, video and multi RAB) offered by EMTS and ensure the best QoS and QoE is maintained.
Do Analysis on 2G and 3G OSS, DT and QoE KPIs and KQIs in terms of degradations or improvements, provide the RCA and commend solutions.
Develop End to End TX performance dashboard for whole EMTS network categorically for ALL TX network provider in ALL regions including last mile, Backhauls and Backbone (Including microwaves, DWDM, FO etc.).
Provide TX network performance including but not limited to Round Trip Time, One-way latency ( A-B & B-A), packet loss, retransmissions, Late packet, out-of-sequence loss, Jitter(variation in delay) , Unavailable Seconds(US) , Error seconds(ES) , Severely Error Seconds(SES) , Background Block Error (BBE) etc. Keep updating and sending the dashboard with new modifications, as the need be, to the stakeholders as agreed with the line manager. Operate and monitor the database for Quality of Experience and analyze KPIs of subscribers on the data and voice QoE system
Responsible for the deployment of QoE software on subscribers mobile Terminals for data and voice QoE monitoring
Prepare periodic reports on the Quality of Experience of Subscribers for data and Voice activities
Escalate to the relevant department to resolve problems associated with quality of experience of subscribers on data
Correlate the output of data and Voice QoE tool Vendor’s performance monitoring tools.
Conduct research on all identified problems in current wireless, video and cloud technologies and propose solutions.
Maintain systems to measure performance against established standards QoE tools
Follow up from Fault management/NOC/BSSOP Department on data performance related alarms until resolved.
Conduct Audit on 2G & 3G data performance related parameter and Neighbors on a schedule basis.
Educational Requirements
Bachelor’s degree or HND in Electrical/ Electronics / Communication/ Computer or relevant field
Experience, Skills & Competencies
Three (3) to Five (5) years post NYSC relevant work experience
Good problem solving skills
Knowledge of Microsoft Office (Word, Excel, Power Point etc.)
Knowledge of 2G and 3G Technology
Good Communication and reporting skills
Network Operations
Telecommunications & Mobile Network Standards & Specifications
Personal Effectiveness
Problem Solving
Excellent analytical skills.
Can work in tough timelines.
Passion for Excellence
Integrity
Empowering people
Growing people
Team work
Customer Focus.
Cooperative and positive work attitude.
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