About the Role
We are looking for a candidate who is professional in handling customer’s orders in both online and onsite environments.
The ideal candidate will be responsible for managing third-party sellers, including product upload, processing customer orders, including packing, shipping, and delivery.
Job Responsibilities
Coordinate onboarding activities of third-party sellers on the Marketplace, manage, and support sellers.
Receiving and processing the customer’s order accurately and efficiently.
Conduct inbound activities, Pick and pack products for orders according to established guidelines and procedures.
Label products and prepare them for shipment/delivery.
Conduct quality control checks to ensure accurate fulfilment.
Measures the percentage of customer orders fulfilled completely from available inventory
Follow strictly all SC procedures with respect to pick-and-pack activities
Contribute ideas for process improvements that enhance productivity.
Work collaboratively with other team members and supervise to ensure good customer satisfaction.
Continuously maintain a high level of product knowledge to provide accurate and helpful responses to customer inquiries.
Process returns and liaise with customers; respond to customer queries regarding order status, with the aim of customer satisfaction.
Timely reconciliation of transactions on the marketplace, to ensure accuracy and facilitate payments.
Work with the inventory controller to ensure inventory record accuracy, including accuracy of displayed product details.
Skills and Qualifications
Bachelor’s degree in relevant University or a related field
1 to 2 years of proven experience in Fulfilment or Warehouse environment preferably in a Pharmaceutical organisation.
Nice to have: Excellent time management and organisational skills.
Ability to use warehouse equipment.
Familiarity with inventory management systems.
Analytical thinking and problem solving skills
Excellent verbal and communications skills
Relevant training or certifications as a Fulfilment officer.
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