Ref: 52075 Location: Maiduguri Organizational Context
This job is found in Maiduguri. At this level, work is carried out under the direct supervision of a more senior staff.
Job holders work in a team and are expected to produce organised and accurate technical work.
Job Purpose
To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.
Key Accountabilities (not all-inclusive) Support the activities of planning of beneficiary registration.
Participate in the registration of targeted beneficiaries.
Implement the processes and procedures of beneficiary data management including biometrics.
Provide reports and feedbacks on beneficiary management including identified gaps, and challenges in the course of beneficiary registration.
Assist in the management and maintenance of SCOPE registration equipment including cards, computers, phone and mPOS.
Provide retailer support in the operation of mPOS devices.
Identify and report issues faced by beneficiaries in various local markets.
Liaise with local authorities in the organization of the planning of beneficiary registration activities.
Collate date and contribute to the preparation of reports on SCOPE related issues and provide information for better decision-making by stakeholders.
Perform any other tasks that may be assigned by your supervisor.
Core Organisational Capabilities Purpose:
Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission
People:
Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities.
Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor
Performance:
Encourage innovation & creative solutions: Assesses own tasks and responsibilities to find ways to be more efficient.
Focus on getting results: Maintains accurate records of completion times and tasks in own areas of responsibility.
Make commitments and make good on commitments: Understands responsibilities and the metrics associated with own tasks.
Be Decisive: Notifies supervisors of dangerous situations or potential issues that may arise while in the field or office.
Partnership:
Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.
Functional Capabilities Governance, Strategy and Architecture:
Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems
Change Implementation, Project management, Planning and Optimization:
Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.
Technical Expertise:
Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions.
Service Management:
Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.
Client Management:
Demonstrates working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using WFP’s established processes and tools.
Procurement and Contract Management:
Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria
Standard Minimum Qualifications Education:
Minimum of Secondary School Education.
Language:
Understanding of Hausa or any local language will be an added advantage.
Experience:
Academic or professional experience in computer science.
Has experience resolving level 1 IT issues.
Other Specific Job Requirements:
This section is optional to describe additional responsibilities & knowledge required for the specific job, reliable working environment.
Terms and Conditions
Selected candidate will be employed on a short-term service contract.
WFP offers an attractive compensation package.
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