Job Overview
We are looking for an experienced Sales & Support Agent with a strong background in tele-sales, particularly in the internet service/broadband industry. The ideal candidate is an eloquent communicator who can engage customers effectively over the phone, drive sales, and provide exceptional support.
Key Responsibilities
Sales & Customer Acquisition:
Proactively reach out to potential customers via calls to promote internet/broadband services.
Identify customer needs and recommend suitable plans or upgrades.
Meet or exceed sales targets through effective persuasion and negotiation.
Customer Support & Retention:
Handle inbound and outbound calls professionally.
Address customer inquiries, concerns, and complaints with a solutions-oriented approach.
Assist existing customers with service upgrades, billing inquiries, and technical support.
Follow-ups & Relationship Management:
Maintain strong relationships with potential and existing customers.
Conduct follow-up calls to ensure customer satisfaction and resolve any issues.
Maintain accurate records of customer interactions and sales activities.
Requirements & Qualifications
Experience: Minimum of 2 years in tele-sales, preferably in the internet service/broadband industry.
Communication Skills: Excellent verbal skills, clear pronunciation, and ability to engage customers effectively over the phone.
Sales Ability: Strong persuasion, negotiation, and closing skills.
Customer Focus: A proactive attitude towards solving customer issues and ensuring satisfaction.
Tech-Savvy: Basic understanding of broadband/internet services and ability to explain technical aspects to customers.
Self-Motivated: Ability to work under minimal supervision and achieve sales targets.
Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to hr@moneyinminutes.ng
Apply via :
hr@moneyinminutes.ng
