Job Description
The Sales and Service Officer (SSO) is primarily a client facing role. The job holder has a responsibility to understand customer needs with a view to promote existing customers to appropriate recommendations and cross sell the company’s Prepaid Card solutions.
Responsibilities
Ensuring all customer needs are met and sales opportunities are maximized.
Ensuring processes and procedures are completed accurately.
Prove a good personal judgment when assessing customer needs, providing confident reasoning on a face to face basis when explaining why decisions have been taken.
Build and maintain good relationships with staff through a genuine desire to understand their needs and support them.
Uphold high standards of quality and quantity ensuring accuracy of work as well as speed of delivery
Engage in conversation with customers, building rapport and asking questions in order to build a better understanding of their needs.
Requirement/Skills
A degree in related field.
2-3 years (or plus) of experience in sales services within the financial/banking sector.
Proven ability in customer service and building customer relationships.
Ability to identify customer needs and influence customers to take appropriate action to meet their needs.
Excellent customer service skills.
Strong verbal and written communication skills.
Customer driven with a strong focus on quality of service.
Applicants should send their Resume to jobs@michaelstevens-consulting.com
Apply via :
jobs@michaelstevens-consulting.com
