Job ID: 2929747 Location: Lagos Job Type: Experienced Job Function: Sales Business Segment: Energy Connections Grid Solutions Role Summary
The Sales Operations Manager, SSA is a regional position providing centralized leadership and support for the coordination, harmonization, and support of Sales Force processes, methods, tools, best practices and key performance indicators for their respective Region.
Essential Responsibilities
Provide analysis and reporting for Region Management
Day to day interaction with and support of the Global and PL Sales Operations colleagues
Coordinates the monthly pipeline review process and preparation of the Region Monthly and Quarterly Business Reviews (MBR/QBR)
Prepare monthly, quarterly and yearly commercial performance reporting
Support the implementation and planning of various projects in the Alstom Grid Management Cycle
Implement & Coordinate relevant Sales Management Processes & Tools for the Region
Perform CRM Champion activities for the Region including CRM user management, user training and coaching, 1st level user support for Region CRM users and change management
Other tasks as directed by Management
Network & Links:
Internal: Regional Sales & Marketing Leader, PL Commercial Team, Key Account Management, Sales Force Controller, EC Regions Sales Operations Managers, Central and Regional marketing teams,
Major Responsibilities
CRM Champion Promoting adoption & evolution, front line User Support, Training, and Administration
Support Monthly Pipeline Reviews and Op Rhythm
Ensure Monthly reporting to Sales Force management and Leadership on Order Intake performance analysis via Monthly Pipeline Reviews
Contribute towards Leadership Monthly & Quarterly Business Reviews
Analyze & verify the consistency of the Order Intake 3-Month Forecast
Identify main underperformance PLs/Countries and recommended correctives actions where applicable
Ensure the implementation of ad-hoc sales performance analyses for Sales Force Management
Monitor data accuracy and quality in SPEAK, provide suggestions to SPEAK Champions community for improvement
Organize and coordinate the Objectives Setup exercise (TYP, FCST1, etc.)
Analyze Region performance through Salesforce Non-Financial KPIs
Support the design, development, implementation and coordination key sales management processes & tools for the sales force (Sales Efficiency Models, Key Account Plans, Segment Reviews, Sales Performance KPIs, CRM Data Quality Templates, etc.)
Provide consistent metrics to understand and improve business performance and productivity (sales efficiency and effectiveness)
Comply with Quality Procedures, work instructions and Processes
Report or resolve any non-conformances and process in a timely manner
Qualifications/Requirements
Bachelor’s degree from an accredited university or college in Finance, Engineering or Business .
Minimum of 5 additional years of experience in Sales Operations.
Strong analytic & communication skills & Organizational Skills
5-8 years of professional experience in sales activity
Mid-level Finance and Accounting
Previous Sales Experience within Industry (or similar industry)
Grid Sales Methodology
Excellent computer literacy – Excel, PowerPoint
CRM
Understanding / ability to work in a large & complex matrix organization
Multicultural and International experience and skills (mandatory for MECA, WEA, EAP, CER)
Good understanding of Order Intake Booking, Market knowledge within the power industry
Fluent in English – French language would be an advantage
A valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
Must have valid authorization to work full-time without any restriction in Nigeria
Desired Characteristics:
Strong oral and written communication skills
Strong interpersonal and leadership skills
Demonstrated ability to analyze and resolve problems
Demonstrated ability to lead programs / projects
Ability to document, plan, market, and execute programs
Established project management skills
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