Summary
The job holder will actively seek out and engage customer prospects, ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
Job Description
Present, promote and sell products using solid arguments to existing and prospective customers
Identify and assess customers’ needs to achieve satisfaction
Establish, develop and maintain positive business and customer relationships
Build sustainable relationships and trust with customer accounts through open and interactive communication
Coordinate sales effort with team members and other departments
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Person Specification
Proven sales and customer support experience
Track record of over-achieving quota
Familiarity with BRM and CRM practices along with ability to build productive business professional relationships
Customer orientation and ability to adapt/respond to different types of characters
Excellent selling, communication and negotiation skills
Ability to multi-task, prioritize, and manage time effectively
Experience in a modern market is an advantage
Educational Qualification/Experience
Bachelor’s Degree or its equivalent
Minimum of 2 years’ related experience
Applicants should send their CV’s to: careers@firstexcelsia.com using the job title as the subject of the mail.
Apply via :
careers@firstexcelsia.com
