The Sales Coordinator is involved in all facets of customer service, order fulfillment and sales support. This position directly supports the Regional Sales Managers, National Account Manager, and the Business Development Manager of all Products. This position will perform customer service activities for distributor sales including; order entry, inside sales support, along with assisting other customer service functions and sales support activities as requested.Essential Duties/Responsibilities
Process purchase orders.
Manage order cycle to ensure timely and accurate processing per Distributor.
Communicate product specs, new product information, and discontinued items
Respond and pre-screen potential new distributors as well as assist end users seeking distributor partners in their region
Coordinate and ensure completion of new item(s) and distributor set up paperwork
Confirmation of invoice to the warehouse
Stock confirmation
Support Customer Care phone queue
Maintain Customer Accounts timely and accurately with the most current information of our products to all customers regardless of their base of knowledge
Foster/nurture business relationships with buyers
Eager to independently take the “extra step” providing exceptional customer service
Participate in other as-needed customer service and sales support activities
Qualifications: Experience, Competencies and Education
2+ years of Customer Service or order entry experience in an inside position
Desired Education Level: BS/BA degree preferred
Extremely detail-oriented with strong time management and prioritization skills
Ability to clearly, accurately and appropriately communicate with customers in writing and/or telephone
Above average problem solving skills coupled with common sense
Effective interpersonal skills and relationship-building skills
Ability to work independently and collaboratively as a team to achieve goals
Intermediate Microsoft Office and computer skills; Excel skills including, sorting functions,
formulas, and more advanced functions
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