Job Description
Hotels.ng’s service offering, like our customers, spans the country and requires expert handling with a management focus.
As a retention officer at Hotels.ng, you handle a specific part of the customer nurturing cycle – the retaining aspect.
You will understand why customers prefer to book with us and manage a process for ensuring we remain their choice when they need to book again.
You will get into the heads of a typical Hotels.ng customer, understand what he/she thinks, and how he/she makes decisions.
This job is suitable for you if you understand segmentation, identify key user behaviors, notice trends, structure and observe user interaction data.
Creativity, innovation, insight and intuitive leaps are the core of our ideal team player. As retention officer, you will work as part of a team with a central focus of ensuring our vibrant brand message sticks with our customers.
The role requires persons who are able to work without supervision and who can ideate on and initiate new ways of doing things.
Responsibilities
Manage and grow retention channels (email lists, phone numbers, etc)
Create engaging interactions between spaces of user transaction.
Continuously analyze and optimize key retention metrics and reduce churn.
Project management and framework improvements.
Qualities that define our ideal candidate:
Experience with social media management and brand message crafting.
Creative written and oral communication skills
Local knowledge of the Nigerian market – offline and online.
Demonstrate proactive and creative approach to solving problems.
Project management, analytical and interpersonal skills.
go to method of application »
To apply for this position, go to Hotels.ng careers
Apply via :
