Role Responsibilities
Develop and implement learning and development strategy and framework to guide the development and growth of retail agency staff.
Maintain an organized calendar of retail training events and communicate schedules effectively to all stakeholders.
Develop training courses and programmes for retail agency staff.
Maintain a comprehensive training calendar to ensure timely delivery of programs.
Identify training needs by conducting assessments and analyzing sales performance metrics to determine areas of improvement.
Gather feedback from training participants and managers to assess the effectiveness of sessions and identify areas for improvement.
Conduct hands-on training sessions, workshops, and one-on-one coaching to enhance product knowledge and selling techniques.
Maintain learning and development spending against the HR Training budget.
Organize and facilitate in-house training sessions and workshops.
Regularly audit training resources to ensure alignment with current company goals and retail best practices.
Liaise with external trainers and vendors to deliver specialized training programs.
Stay updated on the latest sales techniques, tools, and industry trends to continuously improve training programs.
Support employees during training by providing necessary resources and guidance.
Source, evaluate, and manage relationships with external training vendors and consultants.
Ensure training programs meet the organization’s standards and budget requirements.
Ensure all training initiatives comply with statutory and regulatory requirements (e.g., ITF or equivalent).
Role Requirements
Bachelor’s degree in Marketing, or a related field.
Previous experience in Retail Sales is compulsory.
Strong understanding of sales techniques, customer service principles, and retail operations.
Minimum of 4-7 years of experience in sales, and training.
Interested and qualified candidates should send their CV to: Careers@coronationinsurance.com.ng using “Retail Sales Training Coordinator” as the subject of the mail.
Apply via :
Careers@coronationinsurance.com.ng