Retail Sales Associates

Job DescriptionWe are seeking a result-driven professional with outstanding selling skills to join our team as Retail Sales Associate. The person in this position will be responsible for all sales job duties, from generating leads to closing sales. The Retail Sales Associate’s responsibilities will include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. This person should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. Stay up-to-date with product features and maintain our showroom’s visual appearance in high standards. Ultimately, you will ensure to achieve excellent customer service while consistently meeting the showroom’s sales targets.Key Elements of the roleReport to the Head, Sales

Act as the first port of call while welcoming customers to the showroom and answer their queries
“Go the extra mile” to drive sales
Be in constant communication with prospective customers via cold calls, warm calls, networking events and the use of social media with the goal of generating sales
Utilize existing customer and resources to network and build customer referrals
Ensure high levels of customer satisfaction through excellent sales service
Assess customers’ needs and provide assistance and information on product features
Follow and achieve department’s sales targets on a monthly, quarterly and yearly basis
Maintain in-stock and presentable condition assigned areas
Actively seek out customers in showroom
Remain knowledgeable on products offered and discuss available options
Process POS (point of sale) purchases
Cross sell products
Handle returns of merchandise
Team up with other departments to ensure proper customer service
Build productive trust relationships with customers
Comply with inventory control procedures
Suggest ways to improve sales (e.g. planning marketing activities, changing the showroom’s design)
Liaise with customers and in house design/development teams in order to develop seasonal ranges
Providing customers with accurate and timely sampling, costing, lead-time and delivery Information as needed working with the head office production team
Identify potential new customers/markets in association with Head of Design and Product Development to develop business
Identify key trends in association with Design and Production teams

Desired Skills & Experience

Bachelor’s degree/HND in Business Administration, Marketing or any other relevant discipline with 3 years proven work experience as a Retail Sales Associate, Sales Representative or similar role
knowledge of International fashion business practices and procedures
Business acumen and understanding of the retail products and business cycle
Basic understanding of sales principles and customer service practices
Proficiency in English and basic Math skills
Working knowledge of customer and market dynamics and requirements
Track record of over-achieving sales targets
Hands-on experience with POS transactions
Familiar with inventory procedures (FIFO, LIFO, etc)
Excellent communication and interpersonal skills
A friendly and energetic personality with customer service focus
Ability to perform under pressure and address complaints in a timely manner
Ability to work long hours
Ability to coordinate external partners
Excellent poise, presence, and presentation skills
Self-starter with mature analytical skills and ability to work under pressure
Ability to handle people, processes and products
Innovative and forward thinking, with a track record of executing new ideas
Excellent organisational skills
High level of attention to detail
Good problem solving and decision making skills
Good negotiation and persuasion skills
Experience in the use of ERP
Excellent verbal and written communication skills
A good working knowledge of Microsoft Office tools such as Word, Outlook and Excel