Overall purpose of the job:
As the Client Service Manager, you are responsible for overseeing the running and overall operational success of School Kits Store assigned to you.
DUTIES and RESPONSIBILITIES:
Acquaint subordinates with product knowledge and software training where necessary
Manage/Motivate Client Service officers and support staff to meet or exceed sales targets
Assign workers to specific projects such as cleaning, rearranging of stocks, receiving new inventory or restocking based on the frequency
Keep track of stock ordering through inventory management software
Give daily, weekly and monthly update on sales activities- items in most/ least demand, customer preference and market trends- to head of Supply Chain department
Attend to customer inquiries (including but not limited to school clients)
Deal with customer Queries, resolution of complaints and escalate when necessary
Maintain awareness of market trends and monitoring what competitors are doing
Manage petty cash expense at the outlet
Keep abreast of developments within the Lekki metropolis
Train and develop the staff working under you (leadership and personnel effectiveness)
Attendance Register to be kept and monitored for all reporting staff
Ensure the overall cleanliness of the outlet
Monitor the re-order level of inventory for your outlet
Take ownership of the outlet
Skill and Competence:
Leadership: You must be able to lead and motivate your team
Communication: excellent communication and people skills is very essential
Customer service: Customer pays the bill. You must have a strong commitment to customers and ensure you get familiar with them on name basis as much as you can
Familiarization: it’s very important you and your team are very familiar with the items on display- prices, functions and value proposed for the client
Sales: everyone that walks into the store is a potential customer, you must be able to make a sales pitch that eventually leads to sales
Decision making ability: It’s very important you are fully informed about the company’s policy and retail guidelines, to enable you make decisions as it concerns the business
Responsibility: You must develop a sense of responsibility towards all company property- items for sale, generator, water supply, environment cleaning, refuse disposal, furniture and fitting, computers and accessories
Ability to work under pressure especially during the peak period and handle challenging situations
Personal attributes: Confident, Self-driven and Enthusiastic
Qualification:
Must have a min. of BSc or HND in any social science field
Have a maximum of 4 years retail experience in a managerial role
Candidate must be dynamic and self-led
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