Job summary: AFMrecruit is a recruiting firm based in lekki phase 1 we are looking to recruit a very good restaurant operation officer for a client of ours that is based in Port Harcourt.Restaurant Operation Responsibilities Include:
Coordinating daily Front of the House and Back of the House restaurant operations
Delivering superior service and maximizing customer satisfaction
Responding efficiently and accurately to customer complaints
Job brief
We are looking for a Restaurant operation to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.
Restaurant operation responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire, oversee food prep and make sure we comply with health and safety restaurant regulations.
We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Responsibilities
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Requirements
Proven work experience as a Restaurant operation.
Proven customer service experience as a operation.
Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
Familiarity with restaurant operation software,
Strong leadership, motivational and people skills
Acute financial management skills and operational skills that can drive and solve solutions for the growth of the company.
BSc degree in Business Administration; hospitality management or culinary schooling is a plus
Applicants should send Cvs to chinwe.ibeh@afmrecruit.com
Apply via :
chinwe.ibeh@afmrecruit.com
