Ref: PPFRM 01 Department: Operations Reports to: Managing Director
The incumbent will ensure that the outlet operates efficiently and profitably while maintaining the reputation and ethos of the client. He/She must coordinate a variety of activities, be responsible for the business performance, quality standards and health and safety of the restaurant. This role is both business-like and creative particularly in terms of marketing and business development, and involves combining strategic planning and day-to-day management activities.
JOB DESCRIPTION
Key Roles and Responsibilities
Take responsibility for the business performance of the restaurant
Coordinate the entire restaurant operation, including front-of-house and back-of-house
Deliver superior service and ensure absolute customer satisfaction
Analyse and plan restaurant sales levels and profitability
Organise marketing activities, such as promotional events and discount schemes
Job Summary
We are looking to recruit for our client, an experienced and resourceful Restaurant Manager with a proven background in the QSR industry and with relevant and significant exposure to international brands, to fulfil this dynamic role. The successful individual will have responsibilities including; maintaining the restaurant’s revenue, profitability and quality goals.
The individual will ensure efficient restaurant operation as well as maintain high production, productivity, quality and customer service standards.
The successful candidate will also contribute in the planning and organising of all the client’s manufacturing activities.
Prepare reports at the end of the shift/week, including staff control, food control and sales
Create and execute plans for department sales, profit and staff development
Set budgets or agree them with senior management
Plan and coordinate menus
Coordinate the operation of the restaurant during scheduled shifts
Recruit, train, manage and motivate staff;
Respond efficiently to customer queries and complaints;
Maintain high standards of quality control, hygiene, and health and safety;
Check stock levels, order supplies and prepare cash drawers and petty cash.
Recruit, train and supervise staff
Ensure compliance with licensing, hygiene and health and safety legislation/guidelines
Overseeing stock levels
Prepare and present staffing/sales reports
Experience and Qualification
HND/BSc Degree holder in business studies, business, management or hospitality management.
Significant experience in the QSR industry with specific exposure to respected indigenous and foreign/international owned brand such as KFC, Debonairs, Dominos, Chicken Republic, etc
Minimum two (2) years relevant experience in the restaurant manager position.
Excellent communication skills (verbal and written).
Proven working experience as restaurant manager or restaurant general manager
Demonstrated career experience in customer service management
Computer literacy and familiarity with restaurant management software
Strong leadership, motivational and people skills
Job Requirements
Ability to multi-task, and change priorities constantly as needed in a fast paced environment.
Team working skills to be able to lead a team and be a part of it
The ability to work independently and confidently to make your own decisions;
Excellent interpersonal skills for diplomatically handling staff and customers
Strong written and oral communication skills for managing business admin and personnel matters.
Appraise personnel’s performance and provide feedback to keep them upbeat and productive
Estimate consumption, forecast requirements and maintain inventory
Track compliance with sanitation and safety rules and regulations
Job Dimensions
The ideal candidate for this role would be an experienced Restaurant Manager with 3-5 years of significant experience who has worked in a foreign owned QSR or retail based environment. The successful individual will have responsibilities including; maintaining the restaurant’s revenue, profitability and quality goals. The individual will ensure efficient restaurant operation as well as maintain high production, productivity, quality and customer service standards. The successful candidate will also contribute in the planning and organising of all the client’s manufacturing activities. Key to success in this role will be the ability to; act independently and make sound professional decisions in crises situations and find it easy to formulate new methods of working to improve existing processes.
go to method of application »
All interested candidates should send in their CVs and application letters to recruitment@peoplesourceconsulting.com quoting the job title and reference above as subject. Please click on the job title to view the detailed job description.
Apply via :
recruitment@peoplesourceconsulting.com
