Tasks and Responsibilities
Attend tocustomers complaints relating to technical faults on the company products.
Receive incoming returned products (defective) from customers.
Verify all incoming returned products to authenticate receipt of items i.e., customer information and product registration.
Liaise with the customer and workshop regarding the status of product repair.
Communicate the repair charges to customers.
Proper documentation and maintenance of the database system.
Release repaired products to customers.
Test repaired products for customers at collection point.
Any other tasks as assigned from time to time.
Job Specifications
An OND in Electrical Engineering or equivalent.
At least 1-2 years of relevant and progressive experience.
Great business communication (including written and verbal) skills.
Expert presentation and interpersonal skills.
Good carriage, professional appearance and outlook to work.
Strong ethics..
Skills / Requirements:
Strong business communication skills.
Time management
Relationship management and Customer Service
Problem solving skills.
Result Orientation, Positive Mindset, Self-Starter, Hardworking, Adaptive & Flexible, Team worker and keen to modelling the company’s ideals.
Strong interpersonal relations.
Proficient with electrical/electronic devices
Computer Literacy and RMA Management and Reports.
Interested and qualified candidates should send their CV to: hr@prag.global using the Job Title as the subject of the mail.
Or
Apply online
Apply via :
hr@prag.glob
docs.google.com
