Job descriptionThe successful candidate will lead, direct, coordinate and control all network operations, maintenance and resources in the region to ensure all goals (optimal network availability, coverage, maintaining target network key performance indicators [KPIs] and quality standards) are met to deliver plus one network quality. He/She will also provide local network support for both the commercial teams in the region towards ensuring that network impacting issues are proactively resolved.Duties and Responsibilities:
Management of all Regional Network Operations & Maintenance Strategic Partners(SPs) to deliver optimal availability and QoS
Ensure overall proactive and continuous improvement of customer experience and perception in the region
Responsible for the overall alignment of regional objectives with organizational objectives by ensuring effective communication of operational plan to all stakeholders as well as its execution and monitoring
Ensure regional network performance across all KPIs
Conduct weekly governance meetings and engagements
Track progress, review all O&M tasks within the region and provide timely feedback to management to enhance effective decision-making
Proactively communicate O&M status, issues & risks to management
Accountable for overall regional compliance with policies, procedures and methodologies
Conduct regular status/functional meetings with all stakeholders, ensuring follow through of all agreed actions
Support periodic audit of all transmission, core and radio network and preventive maintenance schedule audit
Ensure that special task/project required by HQ Technical is carried out in the region
Ensure acceptance test procedure (ATP) is conducted for new nodes coming into the network
Closely working with MS Team to develop processes to prevent/reduce network failures
Advising and ensuring implementation of preventive activities by MS Partners and Colo Partners in order to improve network performance
Ensuring the adherence to applicable regulatory requirements
Periodic review and analysis of worst cells and follows up with Zonal Technical Officers
Drive continuous network improvement of own zone drawing up improvement plan and following up on related functions within network
Co-ordinate the annual regional operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Nigeria –
Co-ordinate annual regional operating plan compilation for Airtel Nigeria Networks
Direct achievement of annual regional operating plan targets and all local and group operating expenditure saving initiatives to ensure optimization of all network investments
Ensure key focus on recurring operating expenditure
Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP [Process Management] –
Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly
Identify, document and implement pertinent processes procedures and policies that will continually improve operational efficiency
To ensure that all network facilities are maintained in adherence to global best practices
Regulatory Compliance Ensure that all activities of operations and maintenance in the zone adhere to corresponding regulatory requirements in daily operations Partner Management Ensure all processes for effective management of partnersEnsure that zonal SP requirements receive the necessary support from both the network local and central teams Team Management Co-ordinate the Regional Networks team to ensure alignment with the organizational goals Relevant Skill and Experience
Bachelor of Electrical /Electronic Engineering or Telecoms Engineering(Masters Degree in Engineering a plus)
Sound knowledge of Mobile Network O&M
8 -12 years of varied experience in operation and maintenance in the Telecom industry
4 -6 years managerial/Supervisory experience in a GSM/mobile company
Other requirements (Behavioural etc.)
Team Management
Analytical and Presentation skills
Strategic negotiation skills
Entrepreneurial disposition in decision making and managing resources
Logical decision making abilities
Flexible and dedicated
Ability to innovate and deliver value to business
Ability to manage an outsourcing partner to effectively deliver on service level agreements
Ability to motivate and lead both internal and external partners
Impeccable integrity and character
Communication Skills
Cost, process and automation Innovation
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