About the role
The Purpose of the Delivery department at Viamo is to: Ensure that Viamo solutions are delivered on time, within budget, and to the delight of clients and end users.
The Regional Delivery Director (RDD) is responsible for the oversight of all aspects of program delivery in the region: ensuring successful implementation of projects, adherence to high-quality standards, financial accountability, client delight and strategic alignment with Viamo’s mission.
The RDD plays a critical leadership and coordination role in the Delivery management and leadership teams, continually strengthening and evolving Viamo’s Delivery performance and expertise. Alongside the Regional Partnerships Director and Regional Viamo Platform Manager in the Regional crew, the RDD is responsible for cross-departmental coordination, ensuring the holistic success of Viamo’s country programs in the region.
Finally, as a member of the Leadership Cadre, the RDD role is pivotal in coordinating with leaders across all functions: finance, HR, product/tech, and sales, to ensure successful operations across Viamo’s country programs, as well as providing strategic inputs to other departments and to Viamo’s executive team.
Key Responsibilities
Strategic Leadership
Monitor and continuously seek to improve Viamo’s delivery KPIs (see below)
Plan and manage the capacity of the delivery team to ensure availability of required competencies and optimum resource utilization
Review monthly regional revenue projections, identify invoices at risk, report to Delivery Management and take corrective action
Collaborate with central delivery / delivery management teams to review tools, SOPs, and guidance documents for effective, high quality project delivery
Lead efforts to capture and disseminate impact, lessons learned, best practices, and innovations from program delivery in the region
Coordinate with Country Directors and Regional Partnerships Director to ensure alignment on their sales pipeline and delivery needs in the region
Support the sales and central partnerships team with business development efforts in the region
Coordinate with other Viamo functional leaders to break organizational barriers and ensure smooth collaboration across departments.
Program Delivery Management
Oversee the implementation of all projects in the region, ensuring they are delivered on time, within scope, within budget, and in compliance with internal and donor policies.
Ensure compliance with standard operating procedures (SOPs), quality standards, and donor requirements
Proactively identify and mitigate risks to project implementation, ensuring smooth delivery and partners’ delight
Support the development of project budgets, and oversee (approve) financial reporting
Support the operationalization of systems to promote accountability to clients and end-users of Viamo products by reviewing and supporting resolution of all project severities (1, 2 and 3)
Team Management
Ensure that the delivery team in the region is trained and proficient in using Viamo’s Project Management tools and processes and in delivering Viamo’s product suite
Coach and manage Head of Programs and Program Managers while providing access to high-quality learning opportunities, emphasizing career development
Collaborate with Viamo’s Human Resources to ensure sound performance management and fair performance-based compensation
Lead the planning and recruitment of additional members of the regional delivery team
Foster a collaborative and inclusive work environment that encourages innovation, knowledge sharing, and professional growth.
Key Performance Indicators
Primary
Revenue: projects delivered on time and invoiced according to schedule
Revenue Variance <+/-10% vs. monthly forecast
NPS >8
Secondary
Public Sector Partnerships contract signature (value, timing of annual obligations)
Revenue/Full Time Equivalent (FTE)
Team and Reporting Structure
Reports to the Chief Delivery Officer (CDO)
Line manages a number of Heads of Program (HOPs) and a number of Program Managers
Collaborates closely with the Regional Crew: Regional Partnerships Director, Regional Viamo Platform Manager
Collaborates closely with members of Viamo’s Leadership Cadre
Profile
Required
Undergraduate degree
Experience of 10+ years in any combination of: social enterprise, INGO, Mobile Network Operator, ICT4D, donor or international implementer
Leadership skills, including cross-cultural experience, and a passion for unleashing the potential of your colleagues. Minimum 5 years team management experience
Minimum 7 years project management experience
Demonstrated self-management, skills, adaptability and resourcefulness
Excellent written and oral communication skills in English; strong influencing and negotiation skills.
Desirable
Postgraduate degree
Experience living and working in the region
Project Management Certification, such as CAPM, PMP, PRINCE2 or PMDPro
Experience implementing projects funded by major bilateral/multilateral funders e.g. USAID, UN agencies.
Apply via :
viamo-inc.breezy.hr
