About the job
Under the authority of the Management of studies and the Exams team, the receptionist is responsible for informing, guiding, and registering clients. The receptionist is the first person to be seen by a visitor at Alliance Française de Lagos. Therefore, language, dress, and attitude must be perfect. Working hours are 45 hours per week but may vary depending on the registration periods.
Responsibilities
Welcoming visitors in English, local language and/or French
Show interest in the visitor (warm welcome, clear explanations, advice, etc. …)
Inform and respond to clients (physical, telephone, in writing, leaflets) about all activities related to courses, certifications, cultural events, and services offered by AF Lagos
Meet customer needs throughout the customer journey
Adapt to the diversity of companies, clients, and variations in the flow of activities.
Communication and transmission of information
Follow instructions and procedures
Filter/forward requests, emails, and complaints to the dedicated service
Direct the customer to the competent person or department
Evaluate the level of customer satisfaction
Report constantly Adopt an attitude of belonging to “house culture”
Know in depth the entire AF Lagos offer (content, date, duration, price, book, certification, etc.) and Terms and conditions
Develop tools, and procedures to improve the job and increase efficiency
Administration
Follow the instructions and procedures for registration
Ensure the proper functioning of the desk (maintenance of workstation, equipment, etc.)
Forward and process translation requests
Work independently and in a team according to the pre-established work instructions and procedures
Registration
Register students on the software according to the criteria and the number of learners set
Control the distribution of students in each group and print the student cards
Update and fill in the database created (shared Google Drive documents)
Receive and forward receipts of payment to accounting; send receipts to registrants
Check the payment methods (credit cards, transfers, vouchers, etc.) Follow-up of students
Call back all customers requiring information on AF platforms
Monitoring data and customer reminders
Qualifications
BSc / HND in Bachelor’s degree in Business administration, or Computer science.
Minimum of 2 years’ experience in customer service
DELF A2 in French is a plus
Typing speed: 30WPM and above
Hard Skills
Knowledge of Alliance Française courses offer
Minimum knowledge of the different CECRL levels
Highly proficient and autonomous for Word, Excel, Google Drive, platforms
IT friendly
Soft Skills
Excellent interpersonal skills
Excellent oral & written skills
Good organizational skills
Good reporting skills
Availability / reactivity
Team player
Problem-solving
Attention to detail, patient
Qualified candidates should send their CV and application letter to: jobs.lagos@afnigeria.org
Apply via :
jobs.lagos@afnigeria.org