Job Description
We are looking to hire Receptionists to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Hotel Receptionist responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Essential Duties And Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Qualifications
Other Skills Education And Experience
Excellent communication and organizational skills
Proficient in the use of Opera PMS software
A minimum of a year work experience as a receptionist with a reputable hotel brand
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work cohesively as part of a team
Minimum of OND from a recognized institution
Benefits
Attractive Salary: Our goal is to acknowledge our employees’ skills and performance, while at the same time respecting the principles of fairness and non-discrimination.
To ensure our salaries are competitive, we regularly conduct surveys of local markets and specialized firms. This enables us to provide personalized and motivational support for all our teams to facilitate and encourage their development.
Regular Support: Meeting in a calm setting, conducting an appraisal, and setting targets is a valuable process, both for managers and employees. Several meetings or discussions are held throughout the year to facilitate dialogue and motivate teams.
Wellness for all: With operations over 63 countries, we strive to ensure the well-being, health, and safety of all our teams. Accor is extremely attentive to its employees and their loved ones.
Apply via :
careers.accor.com