Responsibilities
Plan and coordinate activities of the collections unit
Minimize Loss resulting from non payment of loan
Preparation of key management reports such as PAR Report, collections roll rate report and first payment analysis
Initiate the review of collection strategy manual
Review net flows and collector productivity by bucket for capacity planning and for training needs
Appraise all team members based on performance
Provide feedback on collection activities for policy changes
Ensure all customers payments are acknowledged by receipts and final discharge when resolved
Manage the collections and Recovery unit
Delinquency Management
Developing training manuals for collections team
Collating weekly and monthly Reports for management
Making calls to debtors
Ensuring the CRM tool is used to record interactions with clients
Follow up with clients to ensure that terms and conditions of loan facilities are complied with
Identify negative trends and deviations from client’s financial commitment
Ensure prompt repayment and servicing of loans from indebted clients
Requirements In order to succeed in this role, you must possess:
Strong analytical skills
Excellent communication skills to interact effectively with clients
Ability to negotiate
Eye for detail
Recruitment Details The recruitment process has 3 steps:
Short online questionnaire and a critical thinking test (you will receive the details for the test after you submit the questionnaire)
Phone interview
Interview (Quickcheck offices, Lagos)
Apply via :
seedstars.recruiterbox.com
