This position collaborates closely with the sales team to facilitate prompt and precise RFQ submissions, streamline order processing, and deliver exceptional customer service—thereby contributing significantly to the continuity of sales operations and fostering a favorable customer experience.
Job Details
Assist in the preparation and submission of precise RFQs (Request for Quotation) to customers as requested.
Gather and compile essential data from various internal departments, including engineering and production, to finalize Requests for Quotation (RFQs).
Monitor RFQ statuses within the CRM or ERP system, documenting updates and initiating customer follow-ups as necessary.
Enter customer orders with precision into the company’s ERP system.
Confirm that all order specifics correspond precisely with the terms outlined in Requests for Quotation and established customer contracts.
Collaborate with production and logistics teams to validate order timelines and delivery schedules.
Facilitate transparent communication regarding order progress to both customers and internal stakeholders.
Promptly and professionally address customer inquiries regarding RFQs, orders, and general product information.
Handle routine customer service inquiries and, when necessary, escalate unresolved or more intricate issues to senior staff or management for further resolution.
Document all customer interactions to ensure comprehensive records are available for future use.
Deliver precise product details and real-time order status information to customers, ensuring clarity and completeness in all communications.
Accurately document RFQs, orders, and all related correspondence within the CRM/ERP systems to ensure comprehensive record-keeping.
Compile concise reports summarizing sales performance metrics, including request for quotation (RFQ) results and order fulfillment efficiency metrics.
The role involves assisting the sales team by coordinating meetings, managing documentation, and creating presentations as required.
Provide support with data entry and data cleansing activities to ensure accuracy and consistency in records.
Requirements
A bachelor’s degree in Business Administration, Sales, or a closely related discipline is strongly preferred for this position.
Possessing prior experience in an administrative or customer service capacity is essential.
Proficiency in customer relationship management (CRM) systems, including platforms such as Salesforce or HubSpot, is required.
Proficiency in the manufacturing sector is advantageous, though not mandatory.
Proven ability to manage multiple tasks efficiently, coupled with exceptional written and verbal communication skills, strong interpersonal abilities, and a commitment to delivering outstanding customer service.
Comprehensive focus on precision and meticulousness is essential.
Demonstrated expertise in utilizing Microsoft Office Suite, including Word, Excel, and Outlook, is essential.
To initiate the application process, please follow the specified submission method outlined in the instructions provided. Ensure all required materials are included and adhere to any formatting or content guidelines mentioned. Should you encounter any difficulties or require further clarification, do not hesitate to reach out to the designated contact for assistance.
To submit your application, please utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND
