Job Description
The Quality Assurance Manager will design and implement policies and procedures to ensure that quality standards are met across all RGS products/services.
Key Responsibilities
Introduce and adopt world-class standards and practices for the Quality Assurance function.
Develop a Quality Assurance roadmap for the company, and a proactive operational management for QA activities and deliverables.
Plan, direct and coordinate all the Quality Assurance activities of the company.
Manage relationships with all RGS content providers and ensure timely receipt of content.
Maintain status update on all content review, submission and development.
Manage invoicing and payment processes for all content providers.
Identify, source and engage competent content providers when needed for all RGS mobile content.
Work with content providers in developing content syllabus for all RGS mobile content by providing direction on preferred content focus.
Supervise and ensure the review of all RGS mobile content in line with established standard, and provide report on all mobile services performance.
Ensure prompt escalation and resolution of any anomaly with service revenue.
Co-ordinate and monitor digital user experience testing activities. Ensure the prompt escalation and resolution of any issues observed.
Co-ordinate and monitor all RGS customer relations management activities.
Lead, direct and supervise the work of subordinates.
Identify training needs of subordinates and liaise with the HR unit to implement agreed training schedules for all staff in the unit.
Attend and facilitate training and other employee development programs as may be required from time to time.
Knowledge/Skills/Ability
Excellent knowledge of spoken & written English.
Good knowledge of French Language
Attention to detail.
Proficiency in MS Office applications, especially MS Excel.
Sound relationship management skills.
Sound interpersonal skills.
Flair for creative writing.
People and performance management skill.
Education and Experience:
University Degree in English Language is mandatory.
Master’s degree in English language is a plus.
Minimum of 5 years work experience in a Quality Assurance managerial role, preferably from a telecom or digital content/services company.
Ability to read and write French language fluently is a plus.
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