Responsibilities:
The Purchasing and Logisitics Manager will plan, estimate, coordinate, implement and manage project order management, field installations, system and conveyor upgrades, warranty claims and field work, preventative maintenance contracts/visits/training and service center training whilst supporting the inside sales teams by providing technical expertise, parts and install quotes, warranty assistance, replacement part identification and customer application assistance as this role is critical to building and maintaining lasting relationships with existing/new accounts.
Forecasting levels of demand for products/services to meet the business needs and keeping a constant check on stock levels.
Conducting research to ascertain our products/services supplied/rendered is upbeat in terms of best value, delivery schedules and quality whilst negotiating and agreeing to contracts.
Liaising and coordination with relevant internal and external partners such as internal personnel/department, service engineers and customers.
Identifying potential suppliers, visiting existing suppliers, and building/maintaining good relationships with them.
Customer management and adequate reporting.
Plan and organize the delegation of field service engineers to the customer including the preparation of documentation.
Contact for firm’s customers from the recording of the problem until the assembly or commissioning is done.
Responsible for solving technical problems at the customer’s site together with the service engineering team.
Carrying out other occasional duties related to the scope of the job as requested.
Qualification and Experience:
Fluent in English, with ability to communicate in French (Basic level) is a must.
Engineering Degree with a further education in business administration.
Prior experience in Purchasing and logistics and hands-on knowledge of SAP usage
Prior experience of at least two (2) years as a field service engineer/line technician is necessary.
A flare for negotiation and networking
Leadership, flexibility and teamwork.
Proven ability to perform under pressure.
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