Position Description
Job purpose The strategic planning, product design, product management and product performance of Personal Transactional and Liabilities Products.Key dimensions of the job• Operates within a matrix business environment and uses knowledge, experience and abilities to obtain positive business outcomes;• Draws on knowledge and experience to build and implement sustainable product strategies that meet customer needs;• Identifies and executes short term initiatives to drive product performance;• Manages and co-ordinates product projects;• Looks for new ways to improve the business and new products and services to grow the business;• Understands payments and platforms• Manages the day-to-day business of the product portfolio;• Analysis’s product information to model and understand trends, behaviours and profitability;• Understands the environment and business within which the product portfolio operates.Key responsibilities• Business growth & sustainability • Product performance & profitability (financial performance)• Product target setting (budgeting)• Product alignment with customer value propositions and the business operating model• Development & implementation of product and funding strategies• Conceptualisation & implementation of new products/services• Identification of new business, revenue and cost reduction opportunities• Effective product interest rate management and product pricing• Product process enhancements/re-engineering• Development of product sales / service tools • Product support to network• Customer and branch query resolution• Conceptualisation and drive of business campaigns• General product management• Delivery of key projects• Monitoring, understanding and reacting to business/competitive environment• Provision of appropriate management informationKey performance measures Financial • Liabilities deposit balance growth• Effective Margin Management• Account management• Product revenues (net interest income and non-interest income)• Product costs• Optimisation of profitCustomer• Develop and understand core customer insights• Sales/cross sell strategies aligned to overall customer offerings• Customer Information• Product training materialProduct management• Grow the deposit base• Support sales and distribution across segments• Retention and management of existing deposits• Product Insights and analysis by segment• Tactical marketing initiatives• Competitor Analysis • New Product DevelopmentImprove Efficiencies and Effectiveness• End to end processing across all channels• Account maintenance and management• Legal and compliance
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