Requirements
Should be ITIL certified
Should have experience in various ITIL processes like incident, change, release, problem management, etc.,
Coordinates day-to-day execution of the process
Identifying and implementing changes to the process
Identifying exceptions and deviations, as well as management of these situations
Communicating new and changed policies
Ensuring the standards and procedures are being followed
Identifying and implementing process improvement
Creating, analyzing and distributing process reports
Act as focal point for process, communicate with clients, service providers, and management
Facilitate resolution of issues with items not complying with the process
Ensure completeness and integrity of information collected to conduct daily operations
Establishment of measurements and targets to improve process effectiveness and efficiency
Responsible for evaluating the performance of the process
Assists auditing of the process for compliance with documented procedures
Defines those parts of the Process Framework not defined by the Process Owner
Should be flexible to work in shifts
Qualified candidate should send CV to cv@ascentech.com.ng
Apply via :
cv@ascentech.com.ng
