Job Description
To ensure IBEDC post-paid customers are accurately billed in a timely fashion through the execution of the operations of IBEDC’s billing center.
Job Requirements
A good bachelor’s degree (in business disciplines or any related field) is required.
A master’s degree in a Business-related field is required.
Membership in a professional body in the Management or Marketing field is required.
At least 1 year post-qualification experience of which at least 1-2 years must have been in billing or prepayment operations in a utility company
Technical competencies
Understanding of the business of IBEDC and related businesses in the electricity sector.
Knowledge of the Utilities Industry.
Strong computer hardware and software knowledge.
Strong Business & Financial Acumen.
Strong knowledge of financial management processes.
Strong Customer relations management skills.
Knowledge of billing /collection practices, procedures, and basic software in billing reconciliation.
Proficient in the use of Microsoft Office suite and relevant billing applications utilized by IBEDC
Behavioral competencies
Ability to multi-task, prioritize, and manage time effectively
Good oral and written communication skills.
Strong problem solving and analytical skills.
Good interpersonal skills.
Attention to Detail and Accuracy
Result oriented
Job Responsibility
Ensures timely generation and printing of bills.
Ensures 100% delivery of Bill Summary via SMS and e-bills via email to customers.
Captures billing inputs (meter reading, payments, and cluster files) from the BHUBs for appropriate customer billing.
Ensures correct capturing of maintenance (new setup, tariff change, change of status, migration of account, etc.) and adjustment documents (debit and credit adjustment).
Generation of reading sheet and consumption demo for BHUB review during billing:
Generate billing reports to determine trends that can aid management decisions.
Liaise with other billing units, such as Payment Channels, Prepayment Operations, and MIS, to ensure the effectiveness of billing operations.
Implement NERC regulations on post-paid billings.
Loss prevention by adhering to SOPs.
Performs another Ad-hoc assignment as defined by the Team Lead, Post-paid Billing Operations.
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