Job Description
Greet guests warmly upon arrival and assist with unloading luggage from vehicles.
Escort guests to their rooms, handle luggage, and explain room features and hotel amenities.
Respond to guest inquiries and special requests courteously.
Organize and store luggage securely for early arrivals and late departures.
Deliver packages, laundry, and room service items to guest rooms.
Ensure the hotel lobby, entrance, and other public areas are clean and presentable.
Report maintenance issues or damages to the appropriate department promptly.
Assist with setting up meeting rooms or event spaces as required.
Assist guests during emergencies by following hotel protocols.
Ensure walkways and entrances are clear and hazard-free.
Assist guests with transportation needs, including calling taxis.
Address minor guest complaints or refer them to the Guest Relations Officer.
Provide information about hotel services, local attractions, and directions.
Job Requirements
Candidates should possess an SSCE / HND / OND / BSc qualification.
1-2 years prior experience in a hospitality environment is needed.
Excellent communication and interpersonal skills.
Friendly, professional demeanour with a guest-focused attitude.
Physically fit and able to lift heavy luggage repeatedly.
Ability to work flexible shifts, including nights, weekends, and holidays.
Knowledge of hotel operations and local attractions is an advantage.
Due to the nature of the role and operational requirements, this position is open to MALE APPLICANTS ONLY.
Work Environment:
Fast-paced hotel setting with regular guest interaction.
Standing for extended periods and lifting/carrying luggage of various weights.
Interested and qualified candidates should send their CV to: people@musadahotels.com using the Job Title as the subject of the mail.
Apply via :
people@musadahotels.com