POSITION SUMMARY:
· Performs on-site or in-house servicing, repair and/or installation of company product(s) including Point of Sales (POS) equipment, system hardware and software, PC’s, and basic networking/wireless networking.
· Provides technical support to customers on operational or maintenance aspects of system equipment.
· Serves as customer contact on technical and service related problems.
· Diagnoses of mechanical, hardware, cabling, software and systems failures, using established procedures.
· Determines most cost effective repair/resolution to minimize customer downtime.
· Prepares reports for analysis of product failure trends and service ability issues.
· Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
· May involve use of problem management databases and help desk system.
Responsibilities/Competence:
Performs general maintenance tasks, troubleshoots, and repairs computer/POS systems and peripheral equipment.
Performs basic computer hardware and software installations.
Troubleshoots general problems under direction of a higher level of support.
Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment.
Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies.
May install, test, and repair computer/POS systems on customer site. POS installation/configuration and uninstall experience as well as POS break/fix experience strongly preferred.
May interact with customer responding to technical questions or request for information.
Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
Qualifications:
BA/BSc/HND/OND .
3 years working experience
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Kindly send a detailed resume to: careers@auroratelecash.com on or before 20/03/2015. And indicate the job title as subject of the e-mail.Only Short listed Candidates will be invited for an interview.
Apply via :
careers@auroratelecash.com