We are in search of a meticulously organized, empathetic, and driven Doctor-Patient Liaison Officer to enhance our collaborative team at DO Health. This vital position entails serving as the intermediary between patients and medical professionals, streamlining appointment coordination, and delivering a cohesive, supportive experience for all parties.
This role demands strong communication and organizational abilities, meticulous attention to detail, and an initiative-driven mindset for addressing challenges. Ideal candidates will demonstrate a deep commitment to enhancing patient care and excel in a dynamic, results-focused healthcare setting. Join us in this rewarding position to contribute meaningfully to the advancement of healthcare delivery.
Reports directly to the Chief Operating Officer (COO), serving as a key member of the executive leadership team. This role is responsible for overseeing critical operational functions, ensuring alignment with strategic objectives, and driving performance improvements across the organization. The position requires a results-driven professional with extensive experience in operational management, leadership, and cross-functional collaboration. Key responsibilities include developing and implementing operational policies, optimizing processes, managing budgets, and fostering a culture of accountability and innovation. The ideal candidate must possess strong analytical skills, exceptional problem-solving abilities, and a proven track record of delivering measurable results in a fast-paced environment.
Oversee a range of critical responsibilities encompassing strategic planning, team leadership, and operational execution to drive organizational success. Collaborate with cross-functional departments to align objectives, streamline processes, and foster innovation. Develop and implement policies, procedures, and performance metrics to ensure efficiency, compliance, and continuous improvement. Lead project initiatives from inception to completion, managing resources, timelines, and budgets while mitigating risks. Monitor industry trends and competitive landscapes to identify opportunities for growth and differentiation. Serve as a key liaison between senior leadership and operational teams, facilitating transparent communication and decision-making. Mentor and develop team members to enhance their skills, engagement, and productivity. Ensure adherence to legal, ethical, and regulatory standards across all operations.
We oversee and track patient reservations to ensure accurate scheduling and availability. This role involves verifying booking details, managing updates, and coordinating with healthcare providers to confirm appointments. Strong attention to detail and proficiency in scheduling software are necessary to maintain efficient operations and provide excellent patient service.
Confirming and updating physicians regarding their scheduled appointments ensures timely attendance and minimizes disruptions to the clinic’s workflow.
Ensuring that physicians commence appointments promptly represents a critical operational responsibility, aimed at optimizing clinic efficiency and enhancing patient satisfaction. This role involves monitoring schedules, addressing potential delays, and coordinating with medical staff to maintain timely appointment initiation. Additionally, it may include addressing unforeseen issues that could disrupt the scheduled timeline, thereby safeguarding the overall workflow and quality of care delivered.
Assisting patients in resolving any challenges they encounter during the scheduling or completion of their appointments.
Efficiently and promptly reschedule appointments as required, prioritizing minimal disruption to both patient and physician schedules.
Respond promptly and professionally to patient inquiries submitted via various communication channels, including phone, email, and Crisp, ensuring their needs or concerns are addressed efficiently.
Overseeing the scheduling of physicians’ appointments and commitments involves coordinating appointment times, ensuring adequate coverage, and maintaining an organized calendar to optimize patient access and operational efficiency.
Prepare monthly reports detailing appointment bookings, physician schedules, patient feedback, and operational performance metrics for review and analysis.
In this position, you will drive innovation to enhance patient and physician experiences by streamlining processes and improving operational efficiency.
Seeking candidates with a Bachelor’s degree in Computer Science, Engineering, or a related field, along with a strong foundation in programming languages such as Python, Java, or C++. Prior experience in software development, data analysis, or a comparable technical role is essential.
A bachelor’s degree in healthcare administration, business management, or a comparable discipline is strongly preferred.
Seeking candidates with a minimum of three years of hands-on experience in a client-facing position, ideally within a medical or healthcare setting.
Applicants with prior experience utilizing customer relationship management systems, scheduling software, or telemedicine solutions will be viewed favorably.
Attention to detail and strong organizational abilities are essential for this role.
Demonstrated proficiency in analytical thinking and the capacity to resolve complex issues effectively.
Exceptional proficiency in time management, clear and concise communication, and the ability to collaborate effectively within a team setting are essential.
Demonstrates a strong capacity for rapid learning and seamless adaptation to emerging technological advancements.
A healthcare administration or medical office management certification is considered advantageous.
Compensation: The position offers a competitive salary commensurate with experience and qualifications.
A remuneration package competitive within the industry, determined by an individual’s qualifications and proficiency levels.
We provide a comprehensive benefits package including health, dental, and vision insurance, a 401(k) retirement plan with company matching, paid time off, flexible work arrangements, professional development opportunities, and employee wellness programs. Additionally, eligible employees may receive bonuses, stock options, and other performance-based incentives. The company also offers generous parental leave, tuition reimbursement, and wellness stipends to support work-life balance and personal growth.
Enjoy a 50% discount on all DO Health services when extended to family and friends.
Qualifications
BA/BSc/HND
Experience Required
3 years
