Not specified
Job Description
The operations manager will be working closely with the General Manager to lead a multi-disciplinary team to deliver technical business solutions for our clients.
You will be responsible for contributing to the bottom line of the business’ revenue targets by ensuring efficient operations and effective execution of business strategy.
Principal Responsibilities and Accountabilities
Responsible for the effective and efficient running of all revenue generating solutions.
Ensures all hindrances to performances are eliminated.
Facilitates the provision and availability of resources required for the effective running of all solutions.
Manage end to end back office operations.
Provides oversight and support for operational execution.
Be the responsible officer for all operational excellence type reporting.
Drive compliance to enterprise processes, procedures, policies cascaded from the group.
Ensures Standard Operational Processes and Procedures are adequate and can recommend areas of improvement.
Drives continuous service improvement and operational standards eg Info security awareness, Health and safety standards etc.
Should be mature enough to deputize or stand in for a business leader in his absence
Qualifications
Operations Management – Knowledge of the principles, methods, metrics or tools for operations management, service delivery, customer service and IT/product support
Project Management – Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance
Business Process Reengineering – Knowledge of methods, metrics, tools, and techniques of Business Process Reengineering.
Cost and Resources Management – Knowledge of the principles and methods of costs and resource management including the time value of money, present value concepts, and quantifying tangible and intangible benefits.
Planning and Evaluating – Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
Quality Assurance – Knowledge of the principles, methods, and tools of quality assurance and quality control used to ensure a product fulfills functional requirements and standards.
Requirements Analysis – Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements; includes.
Added Advantage
Master’s degree or its equivalent.
Led multi-disciplinary teams
Delivered complex projects/programs taking it from concept to production
Worked directly in a Business Operations role or supporting a Business Development/Sales/Account Management team to design and deliver solutions/services to clients
Understanding and appreciation of the Software landscape.
Project Management experience is a plus.
Skills & Abilities
Result driven
Leadership Skills
Excellent Communicator
Organizing and Planning
Decision Making
Financial Impact thinking
Agility and Adaptability
Change Management Skills
Interpersonal Skills
Stakeholder Management
Problem Solving
Team Building.
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Apply via :
Applicants shouldsend their Cover Letter and CV’s to: marilyn@rhicstech.com
https://www.myjobmag.com/readjob/60231/jobs/latest-jobs-at-rhics-technology-company