Job Description
An Operations Manager is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. What will I be doing?
As Operations Manager, you will be responsible to ensure together with your team that the departments deliver the best possible performance in terms of top & bottom line by utilizing all areas of the hotel to meet and exceed set targets. You should focus on continuously improving guest satisfaction to long term, to ensure increased loyalty. Specifically, you will be responsible for performing the following tasks to the highest standards:
Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
Ensure that the teams and leaders in the departments are being developed to grow and progress within our company. Maintaining and driving a high team engagement is key
Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
Respond to audits that are completed by the company to ensure continual improvement is achieved
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
Comply and exceed hotel and company Service Standards
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action.
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
Hold regular briefings and communication meetings with the HOD team
Job Requirements
What are we looking for?
An Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:
A degree or diploma in Hotel Management or equivalent
Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
Experience in managing budgets, revenue proposals and forecasting results
In-depth knowledge of the hotel / leisure / service sector
Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
Accountable and resilient
Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems
Previous experience in the same or similar role
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