As an Operations Excellence Associate, your objective is to establish and sustain Africa’s biggest E-commerce Logistics business, and ensure implementation of best in class processes to create a cost-effective and profitable company
Objective
As an Operations Excellence Associate, your objective is support the Operations Excellence Manager in establishing and sustaining Africa’s biggest E-commerce Logistics business, and in ensuring implementation of best in class processes to create a cost-effective and profitable company.
Responsibilities
Set best in class processes to ensure great customer and seller experience within best cost efficiency including full implementation and regular trainings
Monitor daily and weekly operations KPI and Ensure a continuous improvement of performance of our processes through Kaizen, Just-In-Time and Toyota 7 wastes methodologies
Participate in implementing lean management practice across Jumia Services globally
Participate in technology development by giving constant feedback on requirement for Warehouse & logistics operations.
Monitor 5S practices and Material handling
Regular audit of data on Jumia Services processes
Mitigate any likely risks in SCM Processes / Practices and Customer experience.
Participate in structuring detailed logistics capacity planning of Key
Competencies Required
Must be customer focused
Must be process oriented
Structured analysis skills are key
Attention to details is a must
Must have influencing skills
Excellent time management is key
Proven ability to manage crisis is important
Qualification & Experience
Bachelor’s degree from a reputable university.
Must be passionate about e-commerce and operations in Africa.
2 – 3 years’ experience in the area of Logistics / Customer Service / Account management.
Little experience in vendor and Team management.
Experience in SCM in online or offline retail formats / FMCG companies is a plus.
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