Compensation is highly competitive and commensurate with industry standards.
Job Summary
We are looking for motivated, outcome-driven, and client-focused professionals to fill the role of Desk/Coordinating Officers. Successful applicants will be tasked with establishing and overseeing key business partnerships, identifying new growth opportunities, fostering sales expansion, and delivering outstanding customer service.
This position entails collaborating with partners, agents, cooperatives, trade associations, community groups, and various distribution channels to drive sales of microinsurance products, broaden the customer base, and enhance business growth and profitability.
Oversee and execute a comprehensive range of critical duties to ensure operational excellence and organizational success. Implement strategic initiatives to drive productivity and efficiency across teams. Develop and maintain effective policies, procedures, and systems to optimize workflow and compliance. Lead cross-functional collaboration to align objectives and foster innovation. Monitor performance metrics to identify trends, address gaps, and implement corrective actions. Serve as a liaison between senior management and staff to facilitate clear communication and alignment on goals. Ensure adherence to industry regulations, safety standards, and quality benchmarks. Provide mentorship and guidance to team members to enhance skills and professional growth. Represent the organization in external engagements, including meetings, conferences, and stakeholder interactions.
We are seeking a skilled Business Development & Relationship Management professional to drive growth initiatives, cultivate strategic partnerships, and maintain strong client relationships. The ideal candidate will proactively identify new business opportunities, negotiate agreements, and ensure alignment between client needs and company offerings. Responsibilities include expanding market reach, managing key accounts, and collaborating with cross-functional teams to enhance customer satisfaction and revenue generation. The successful applicant must possess exceptional communication skills, a results-driven mindset, and a proven track record in business development or client management. A bachelor’s degree in Business Administration, Marketing, or a related field is required, along with a minimum of three years of relevant experience in sales, account management, or a similar role.
Leverage strategic channels, including cooperatives, market associations, trade unions, community groups, aggregators, clusters, and other business networks, to identify and cultivate new business opportunities.
Develop and nurture enduring partnerships with current and potential collaborators to foster sustainable business expansion.
Craft innovative plans and strategic approaches aimed at expanding market presence and attracting new customers.
Develop strategies to enhance cross-selling and promote the company’s products across existing partner networks.
Deliver compelling business presentations, lead dynamic product demonstrations, and facilitate high-impact stakeholder engagement meetings to drive alignment and foster strategic partnerships.
We seek a dynamic professional to spearhead our Sales and Marketing initiatives, driving revenue growth and brand awareness. The ideal candidate will possess a proven track record in developing and executing strategic campaigns, managing client relationships, and analyzing market trends to identify opportunities. Responsibilities include leading cross-functional teams, optimizing sales processes, and fostering partnerships to enhance market penetration. A strong understanding of digital marketing, data-driven decision-making, and customer engagement strategies is essential. The role requires excellent communication skills, analytical thinking, and a results-oriented mindset to consistently deliver measurable outcomes.
Spearhead the sales initiatives for microinsurance products to meet or exceed predefined business objectives.
Collaborate in executing the company’s marketing and sales strategies to drive organizational growth and achieve strategic objectives.
Collaborate effectively with the Business Development Manager to craft and implement targeted sales strategies for designated prospects and markets.
Manage the entire sales process, encompassing prospect identification, relationship cultivation, negotiation, and finalizing agreements.
Identify and develop a minimum of five new business opportunities each quarter to drive growth and expand market reach.
Provide exceptional customer service while fostering strong relationships with stakeholders. Address inquiries promptly and professionally, ensuring high levels of satisfaction and resolution. Collaborate with internal teams to align on customer needs and business objectives, driving engagement through clear communication and proactive support. Maintain detailed records of interactions and track feedback to identify trends, enhancing overall service quality. Prioritize responsiveness, adaptability, and a customer-centric approach in all engagements.
Educate clients and collaborators regarding the organization’s offerings, solutions, and operational procedures.
Handle customer inquiries and complaints with urgency and professionalism to ensure timely resolution and maintain high service standards.
Collect and relay customer insights to enhance service quality and inform product innovation.
Drive exceptional customer satisfaction and foster long-term retention rates through consistent service excellence.
Claims Support & Reporting involves compiling, verifying, and processing insurance claims to ensure accuracy and compliance with company policies and regulatory standards. This role requires meticulous attention to detail to review claim documentation, assess validity, and resolve discrepancies efficiently. You will collaborate with underwriters, claims adjusters, and other stakeholders to gather necessary information and facilitate timely claim resolutions. Proficiency in data analysis and reporting tools is essential for generating detailed reports on claim trends, outcomes, and performance metrics. Additionally, you will assist in identifying process improvements to enhance operational efficiency and reduce claim cycle times. Strong communication skills are crucial for liaising with claimants, brokers, and internal teams to clarify requirements and provide updates.
Support claims investigation procedures and deliver prompt feedback to management.
Oversee partner engagements to verify adherence to organizational benchmarks and operational protocols.
Gather and analyze market intelligence regarding industry trends, evolving customer needs, competitor actions, and potential business opportunities.
Compile routine business development and performance reports on a scheduled basis.
Requirements
A recognized institution must have awarded a bachelor’s degree in any field.
Seeking a candidate with at least two to three years of hands-on experience in Sales, Business Development, Marketing, Customer Relationship Management, or a comparable field.
Having prior experience in the insurance sector, microinsurance, or a related field would be beneficial.
Demonstrated expertise in Microsoft Office Suite, with a strong emphasis on Word, Excel, and PowerPoint, is essential.
Demonstrates strong self-direction and the capacity to oversee and coordinate relationships with various stakeholders simultaneously.
We are seeking a candidate with a robust set of technical and interpersonal skills, as well as the ability to apply them effectively in a dynamic work environment. The ideal applicant will demonstrate proficiency in key areas such as problem-solving, communication, and time management, along with a strong aptitude for collaboration and adaptability. Additionally, familiarity with industry-specific tools, software, and methodologies will be essential to excel in this role. Candidates should possess excellent organizational capabilities, a keen attention to detail, and the capacity to meet deadlines consistently. Prior experience in a similar position, coupled with a commitment to continuous learning, will further enhance the suitability of the applicant.
Exceptional proficiency in business development and sales strategies is required.
You possess outstanding verbal and written communication abilities, along with strong interpersonal competencies.
Exceptional skills in negotiation and relationship management are essential for this role.
A strong commitment to customer satisfaction and a proven ability to deliver high-quality service define this role.
Possesses strong analytical skills and the ability to make sound, timely decisions under varying circumstances.
Aptitude for recognizing and leveraging business opportunities is essential.
Exceptional ability to deliver compelling presentations and persuasively convey ideas.
Proven capability to perform effectively in high-pressure situations while consistently achieving established goals and deadlines.
Maintains unwavering integrity, professionalism, and accountability in all responsibilities and interactions.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
