Job description
Provide analytical support to the cluster Operations Control Hub in South Africa
Perform selected centralized SSA control tests across all 11 countries
Escalate to top management noted control weakness or failures and proffer solutions
Work with the Nigeria Operations Controls team
Provide backup to other W/Africa Control teams
Ensuring standardised operations control policies and procedures exist and in place across all SSA countries
Liaise with the various control teams both at the division / region
Objectives of the position are as listed below:
Ensuring that the digital controls (SCF platform) reviews are carried out timely
Proactively highlight emerging risk to management with the aim implementing mitigating controls
Ensure all Operational Procedures and policies of the Bank are adhered to
Track all Operations review findings to resolution with evidences in file
Ensuring that the number of KRIs are kept to the barest minimum by ensuring transactions posted by processing units are matched-off / reviewed promptly and follow-ups done as applicable
To establish and implement a follow-up process that will ensure that all exceptions noted in the course of reconciliation and digital reviewers are tracked until final resolution
Ensuring that relevant operating units/ branches submit monthly over – aged open items report detailing action plan to resolve same
Ensure effective and timely used of the Single Confirm Framework (SCF)
Develop / update digital controls by ensuring that all relevant sections of the TOMS (TTS Operations Minimum standard) and other global and local policies are captured
Ensure the adequacy of control measures.
Update Desk manual annually or whenever there is a significant change in the way the job is done.
Ensure semi-annual review of designations for all units.
Ensure that all deviations are renewed on an annual basis
Prepare monthly activity plan.
Ensuring that all scheduled reviews are done in a timely manner and that exceptions noted are escalated to top management and tracked to resolution.
Ensure continuous team work amongst the team
Daily preparation/review of Customers Auditors’ Confirmation request.
Co-ordinate the day-to-day functions of other employees in the unit and maintain the Proof Charts.
Ensure that tasks are closed timely on Resolve IT.
Daily users’ access maintenance on various applications and back-up for Cluster on Flex cube maintenances.
EMEA BSER monitoring and reporting
Daily monitoring of the Single Controls Platform
Participation in the EMEA monthly SCRUM (SPRINT)
Tracking of various reviews on the proof charts to ensure responsible units carry out the reviews timely
Ensure an annual review of Collection items and Collateral Bills as specified on the Department’s proof chart.
Liaise with regulators and auditors during reviews and/or audits
Periodic review of Our Accounts mandates with our correspondent banks
Ensure a monthly review of the Account Opening Documentation deferral process.
Ensure that staff performs quality reviews.
Initiation of account opening, maintenance and closure on Recon Frontier
Review of match pass criteria for all NOSTRO accounts on Recon Frontier
Co-ordinate the quarterly MCA exercise.
Co-ordinate the Semi-annual Cash counts across branches.
Act as an effective back-up to the various functions assigned on the proof chart as well as to the Ops Control head.
Ensure that all other assigned reviews (daily, weekly, monthly, quarterly, semi-annual and annual) on the proof charts are effectively carried out and submitted timely.
Ad hoc reviews / investigations as assigned by either country or ops control division head
Entity
Relationship
Frequency
Other units/branches/countries
The position will provide analytical support to the cluster Operations Control Hub in South Africa and perform selected centralized SSA control tests
Daily
Chief Internal Auditors / Ops Control staff
Monthly activity plan as well as review reports
Daily (regularly)
SCOOs
Escalations via the SCF Platform
Daily
Desired Skills and Experience
3 to 5 years experience
Digital Controls – analytical skills
Complex and varied work assignments requiring frequent careful choice in timing and sequence of procedures and steps.
High impact in terms of risk and delivery responsibilities and limited influence on product.
Allocation and Scheduling of various reviews within the department in line with the Proof charts.
Planning the Verification Reviews.
Analyzing different processes in order to evaluate controls.
Discussing issues and Corrective Action with the various departmental heads.
Coordinating self Assessment processes for the unit.
Operational and Franchise risks as they relate to frauds, PLEs challenges, etc
To apply, visit CitiBank’s job advert on LinkedIn
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