Job Summary: Key Responsibilities:
Monitor and moderate live chat sessions in real-time.
Identify, flag, and remove inappropriate or harmful content.
Delete negative comments that violate brand guidelines.
Enforce community rules and address inappropriate user behavior.
Assist users with technical issues and troubleshoot concerns.
Collaborate with Customer Service (CS), Operations (OP), and Technical teams to resolve content-related issues.
Escalate complex or sensitive cases to higher management or specialized teams.
Provide feedback and suggestions to improve moderation processes.
Help maintain a positive and safe online environment for all users.
Qualifications & Skills:
Education: High school diploma or equivalent (higher education is a plus).
Communication: Strong written and verbal communication skills.
Independence & Teamwork: Ability to work independently and collaboratively.
Technical Skills: Proficiency in Microsoft Office (Word, Excel).
Experience: Prior experience in content moderation or community management is preferred but not required.
Salary & Compensation:
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Interested and qualified candidates should forward their CV to: hr-nigeria@msport.com using the position as subject of email.
Apply via :
hr-nigeria@msport.com
