About the Job
In alignment with the CSM, Ensure timely and seamless delivery to customers, while leveraging and deploying technology to track and monitor, improve efficiencies within the delivery process.
What you’ll be doing
Responsible for on time delivery to customers.
Tracks all delivery and customers request using technology.
Harmonizes the delivery process to tracking platform.
Identify and continuously improve delivery process.
Understand the impact of Deliveries to other processes within the region e.g CRM, CS and Logistics, and able to create alignment for quick wins.
Responsible for identifying and prompt resolution of delivery issues.
Responsible for monitoring delivery to customers and SLA Management.
Ensures adequate Data and records are maintained and reports created timely to ensure visibility.
Liaising with tracking vendors
Who you’ll be working with
On-Time Delivery Manager
Contractors
Sales
Logistics
Industrial
What we are looking for
B.Sc in any Social Science course and or Supply chain management
At least 3 years’ experience in customer service, sales or logistics environment
In-depth knowledge of customer service policies and practices
Proficiency in CRM/Delivery/Logistics systems an added advantage, MS Office applications
Thinking, analytical, problem solving skills
Active listening skills and high stress tolerance level.
Strong leadership capabilities.
Understanding and experience in Logistics value and supply chain
Organizing and planning skills
Negotiation skills
Strong communication and influencing skills
Interpersonal skills
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