Officer, LOB Application Support Team Lead, Operations Command Centre Business Banker Asset Custodian – Kano Bank Road Branch Manager

Not specified

Job ID: 34194 Location: Lagos Mainland, Lagos Job Sector: Information Technology and Services Job Details

Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.

Job Purpose

Responsible for providing Support and Administration of the Bank Line of Business Applications (Peripheral Applications) and Services (UNIX) used by the Production for business continuity.

Key Responsibilities/Accountabilities Providing capacity planning, monitoring, and maintenance of the Bank Line of Business Applications:

Percentage uptime of application systems and software
Number of user-reported application-related issues resolved
No service impact as a result of application issue
Successful resolution of applications issue

To maintain production environments relating to online services. This will include development, DR and Production Applications:

Percentage uptime of application systems and software
Number of user-reported application-related issues resolved
No service impact as a result of application issue
Successful resolution of applications issue

To ensure that applications are maintained in a manner that supports delivery of services to multiple platforms(Peripherals) , resilience, and performance:

No service impact as a result of application issue
Reduced number of incidents
Successful resolution of applications issue

To ensure standards and guidelines are applied and maintained across applications for administration, deployment and monitoring over a range of platforms that largely comprises Bank standard Process flow. This includes applications, web server components and databases:

IT Audit rating by Internal Audit, Routine Control, and external audit
No service impact as a result of application issue

Relationships Business area PBB, CIB, CF:

Impact the whole business
Description or examples: Application like Credit CRMS for loan booking

Business area: IT Security:

Receive a service from them
Description or examples: Inability to receive service from them can hinder the team from working

Production Team:

Impact the whole functional area
Description or examples: Click here to enter text.

CBN, NIBSS:

Influence industry norms
Application Vendors
Manage the relationship
Description or examples: Applications such as Gori, Pragmatic, i-Concept4

Preferred Qualifications and Experience Qualifications:

First Degree – IT and Computer Sciences
First Degree – Engineering Sciences
Other qualifications, certifications or professional memberships
Microsoft Office (Word, Excel, PowerPoint and Outlook), Oracle SQL, AIX, ASP.NET, JavaScript, Working knowledge of integration platforms, Queue Manager
Java, C++, ASP.NET, JavaScript, HTML, CSS, Php, AIX/UNIX

Experience:

Information Technology – IT Operations
1-2 years
Relevant industry experience in the Support and Administration of the Bank Line of Business Applications (Peripheral Applications) and Services (UNIX) used by the Production for business continuity.

Knowledge/Technical Skills/Expertise Application Knowledge for Support:

Refers to the knowledge and experience required to ensure provision of application maintenance and support services. Support typically takes the form of investigating and resolving problems and providing information about the systems. It may also include monitoring their performance.

Business Continuity Management:

Refers to the knowledge and experience required to ensure provision of service continuity planning and support.

Trouble Shooting Ability:

Knowledge and understanding of IT diagnostic tools including the replication of errors in test environments.

Data Analysis:

Ability to analyse statistics and other data, interpret and evaluate results, and create reports and presentations for use by others.

IT Support:

Ability to provide optimal IT support to departments to help facilitate meeting of the Bank’s objectives.

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https://www.myjobmag.com/readjob/58113/jobs/job-opportunities-at-stanbic-ibtc-bank