Job Description
To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problem in the branches and regions are resolved promptly and efficiently. The operational support includes first & second level support on user’s workstations, file/print servers, IT peripherals, SCCM servers, LANs and communication equipment. Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs.
Qualifications
BSc IT, Computer Science or any related field.
IT professional certification/qualification would be an added advantage.
Minimum of 1-2 years post qualification experience in a similar or related position.
Behavioural Competencies
Interacting with People
Exploring Possibilities
Developing Expertise
Establishing Rapport
Thinking Positively
Technical Competencies
IT Operations
IT Systems
Technical Analysis
IT Knowledge
Change Management
Apply via :
www.standardbank.com