Direction and control of all service delivery in relation to Securities Settlement and clearing
To manage the risks of custodial services in the business and to create a positive business environment
Ensuring clients’ interest are fully protected and delivering value added services to clients in accordance to established procedures, regulations & laws and also Group business need.
To manage and drive forward the quality process in country and to maintain standards or any internal/external standards established by senior management
To ensure continuous improvement of team/s performance and effective risk management to protect the Clients’ and Bank’s interest.
To manage service delivery in accordance with the business plan and in close liaison with sales and product partners.
Maintain relationships with stockbrokers as it relates to trade settlement
Quality Service: To ensure the highest levels of Customer Service and proactively seek improvements to meet customer needs and requirements and where opportunities arise to exceed them.
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