Job Summary
The NOC Support Engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first line troubleshooting/fault isolation, resolve where necessary, and escalate to other levels for support in line with MainOne’s internal processes.
Responsibilities
Maintain and ensure full compliance with all Main One’s NOC processes and procedures
Ensure proper technical documentation of all network events throughout normal/shift cycles or operations
Monitor MainOne’s network providing update, status and performance of all network components, capacity services etc.
Identify and provide first-line support on all faults on the MainOne network in accordance with the Company’s standard operating procedure for fault escalation and management
Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using MainOne’s standard operating procedures
Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met
Qualifications
Candidates should possess a B.Sc / HND in Electrical/Electronic Engineering or related discipline
Minimum of 3 years of experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment
Knowledge of IP devices will be a plus
Knowledge of Ubiquiti or Ceragon radio
Strong analytical and problem-solving skills
Strong Knowledge of DWDM/OTN technology
Good Knowledge of Huawei OSN series equipment
Strong knowledge of PtP/PtMP Microwave technologies
Knowledge of basic TCP/IP configurations and troubleshooting
Strong Knowledge of Synchronous Digital Hierarchy technology
Excellent and effective communications skills, both orally and in writing
Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments
Working Knowledge of Huawei OSN series equipment
Working knowledge of Ubiquiti or Ceragon radio
Working knowledge of IP devices will be a plus
Ability to speak French is an added advantage
go to method of application »
Use the link(s) below to apply on company website.
Apply via :