Details:
Develop, train and manage Satisfaction survey teams
Prepare budgets for projects assigned by the Senior Consumer Insight Commissioner
Supervising the survey team
Monitoring work progress by laying out effective daily targets in accordance to work load and timelines
Collecting feedback, including client recommendations and suggestions
Sending consumers feedback and Suggestions during Satisfaction surveys.
Work closely with the Senior Consumer Insight Commissioner on how to implement strategies with the team to deliver desirable results.
Assist in Market insight and other research contents related to market Insight or Consumer Insight when there isn’t any Satisfaction Surveys.
Assist in investigating market activity when the Senior Consumer Insight Commissioner is on Business trip to other cities.
Prepare and assign Individual consumer list to the Satisfaction Survey team
Monitoring and evaluating individual daily targets of the satisfaction survey team by addressing discrepancies on a timely basis to ensure the projects runs smoothly and timelines are up to date.
Meets regularly and concisely communicate with the Satisfaction Survey and Special projects team leader(s) to lay down project guidelines and schedules
You will be required to travel from time to time, when there is no consumer surveys, for other out of town responsibilities (OMI – Outside Market Insight) if need be when there isn’t satisfaction surveys.
Key Roles and Responsibilities
Management of the Satisfaction survey and Special projects team
Train and help recruit the part time team members
Collecting Consumer feedback and relaying it to his direct leader in form of PowerPoint Report
Assessing daily targets to beat the timelines of the project
Commissioning surveys
Coordinating special research projects
Qualification Required Education :
Previously/just graduated with a college Degree related to Marketing/Market Research / business / Information Technology/ Management / statistics / economics / sociology / psychology or any related fields.
Proficient (written/spoken) English
Positive attitude
Be responsible and high spirit of team-working
Experience Added Advantage
Previously worked as a part time team in our Satisfaction Projects will be given more priority.
Working experience in customer insight/survey fields.
Market research experience specifically in mobile phone market research.
Specific Knowledge
Ability to understand and interpret a questionnaire to train the Satisfaction Survey Team.
Test and evaluate questionnaire objective and relevance of each question, communicate on redundancies, conduct and supervise fieldwork independently and must be able to work with minimum supervision.
Know some mobile phone knowledge (prefer Tech geeks)
Excellent hands on computer skills
Knowledge of MS Office applications Like Excel, PowerPoint, Word
Proficient (written/spoken) English
Applicants should send Cvs to career.ng@transsion.com
Apply via :
career.ng@transsion.com
